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Logging in to vCenter Server 5.5 using vSphere Web Client or vSphere Client takes a long time (2058827)

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Symptoms

  • Logging in to vCenter Server using vSphere Web Client 5.5 or vSphere Client 5.5 takes a long time
  • Logging in to vCenter Server using vSphere Web Client 5.5 takes about 10 to 20 minutes
  • Logging in to vCenter Server using vSphere Client 5.5 times out

Cause

This issue occurs if you are using Active Directory and your user account belongs to more than 500 groups in Active Directory, and if the Active Directory is in a different location from vCenter Server and its services. User accounts that belong to a small number of Active Directory groups can log in successfully.

Resolution

This is a known issue affecting vCenter Server 5.5.
 
To work around this issue, change your configuration so that the Active Directory services and vCenter Server are in the same location.

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