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How to view license keys in My VMware (2006831)

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Purpose

This article describes the actions that can be taken on the License Keys page and provides steps to view license keys.

If you experience issues viewing license keys, see Missing licenses in your My VMware account (2014346).

Note: For information on viewing evaluation license keys, see How to view My Evaluations in My VMware (2007046).

Details

License keys page

If you are a Super User, Procurement Contact, or a user with View License Keys & User Permissions, the License Keys page allows you to manage and organize your license keys in an intuitive and flexible manner through a folder management system.

From this page, you can:

Note: New link added for 'Additional Report Options' on the License keys page next to Export all to CSV.

Viewing license keys

Super Users, Procurement Contacts, and users with View License Keys & User Permissions can view license keys. If you do not have these permissions, you cannot access the License Keys page.

Note: If some license keys appear to be missing, see Missing licenses in your My VMware account (2014346).

To view license keys
  1. Log in to My VMware.
  2. Select Manage License Keys from the navigation bar at the top.
  3. If you are associated with multiple accounts, choose the appropriate account from the dropdown at the top of the page.
  4. Select one or more license key folders.
  5. You can use the Select All function to select multiple folders and view their products at once. The Select All is limited to the Home folder and 1st level folder(s). Any sub-folder(s) will need to be selected manually.
  6. You can also set the number of folders you would like to see in a single page. The pagination is formed automatically to subject to the total number of folders available in the account.




In the By Folder tab you can also find License Keys by searching for the folder name that the license key is located within. The search is case sensitive and will search based on partial folder name.





Note: Only folders to which you have access appear. If a folder is grayed out, you do not have access to that folder, but you do have access to one or more sub-folders under that parent folder. If you do not see a folder you were expecting to see, ask your Super User or Procurement Contact to add you to the folder. For more information, see How to view user permissions in My VMware (2070468), How to edit user permissions in My VMware (2070479), How to copy user permissions in My VMware (2070481), How to invite new users to an account in My VMware (2070555) & How to locate the Super User and Procurement Contact in My VMware (2070494).

The products contained in those folders display in the right pane. Select a product to view the license keys.

Select a license key to view support and order information and to view the license key history.

Note: So that you can easily review the selected folders across multiple pages you can use the new icon next to the search icon. You will see all the selected folders at a glance. You can also use the x-icon to de-select a folder in case on an invalid action.




Searching for License Keys
You can search for a license key in both the By Folder and By Product tab by entering the license key in the Find License Key search field.
Apply the advance filter options available in the license key page to filter license keys using order or contract information as shown below

Filter by order information:



Filter by contract information:



The products contained in the resulting folders will display in the right pane. Select a product to view the license keys.
Select a license key to view support and order information and to view the license key history.

License Key Details:
You have access to additional information about each license key. Details such as order type and bundle name will help identifying the correct license key. Edition upgraded information is also see if applicable. Please note the following:

  1. Order Type indicates the following:
    1. Standard Order - An order placed through one of our standard channels
    2. ELA - An order placed as part of an Enterprise License Agreement
    3. VMware eStore - An order placed online on vmware.com
    4. PAC Redemption - Licenses resulting from a partner activation code redemption
  2. A bundle name indicates if the license key is part of any bundle or kit.
  3. Edition Upgraded indicates if the license key was upgraded from a lower edition product.


For information on adding notes and custom labels to a license key, see Adding notes and custom labels to license keys in My VMware (2032145).

Detailed folder view

Affected users receive an email when folders or license keys have been modified within an Account.

This Detailed folder view is only accessible by selecting the link provided in the appropriate email notification.
 

Viewing VI3 license keys

To view VI3 license keys:
  1. Log in to My VMware.
  2. Click Products on the top.
  3. Select VI3 License Portal.
If you cannot access the VI3 License Portal, file a Support Request. For more information, see How to file a Support Request in My VMware (2006985).

Note: In the event you do not have permissions to view any licenses or folders, click on View License Keys & User Permissions to go to Users and Permissions section to request for permissions.

Additional Information

See Also

This Article Replaces

1005509

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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