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A virtual machine cannot be powered on and shows as unknown (1008752)

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Symptoms

  • A virtual machine cannot be powered on and shows as unknown in VirtualCenter.
  • A virtual machine shows as unknown when connected directly to an ESX host via VMware Infrastructure (VI) Client.
  • The virtual machine World ID is still running.

Resolution

To resolve this issue, you must delete files in /var/lib/vmware/hostd/stats.
 
Note: Before you begin, see Restarting the Management agents on an ESX Server (1003490) for important information on restarting the mgmt-vmware service.
 
  1. Log in as root to the ESX host with an SSH client.
  2. Change the directory to:

    cd /var/lib/vmware/hostd/stats

  3. There are four files in this directory. To confirm, perform a directory listing with the command:

    ls

  4. Remove these files with the command:

    rm *

  5. Restart the Management agents. For more information, see Restarting the Management agents on an ESX Server (1003490).

If the preceding steps do not resolve the issue, see:

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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