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Top 10 things to know about My VMware (2017468)

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Purpose

This article describes the top 10 things you need to know about My VMware.

Details

Here are the top 10 things you should know about My VMware:

1. Reasons to use My VMware!

These are some of the things you can do with My VMware:

2. Your data is demystified! What to do if something doesn't look right.

My VMware provides a comprehensive view of your organization's products and support. However, because of this, your data will likely look different than it did before My VMware.
 
If you think you are missing license keys, check all of the accounts with which you are associated to see if the license keys are located in another account. If you have any questions about license keys, contact the Super User of the account for clarification. If you still have questions, you can file a Product Licensing or Account Support Request. For more information, see How to file a Support Request in My VMware (2006985).
 
All users that previously had access to licenses and contracts are converted to My VMware and associated to the account that now owns the licenses. If you have questions about the users listed in the account, contact the Super User of the account for clarification.
 
 
For related information, see:

3. Forgot your password? It's now easy to reset on your own!

You can access My VMware with your current vmware.com username and password. If you have your password saved for this site, you are prompted to re-enter your login information. If you have forgotten your password, click Forgot your password? on the My VMware login page. You will be emailed a new password. Check your junk folder to make sure you receive the system-generated password. For more information, see How to recover a forgotten My VMware password (2013963).

You can also change the password and email address associated with your profile. For related information, see How to reset your My VMware password (2013961) , How to view your My VMware profile (2086265) and  How to update your My VMware profile (2086266).

4. You can do it on your own, but VMware is always here to help.

My VMware includes many self-service features. However, if you need any assistance, you can file a Support Request. For more information, see How to file a Support Request in My VMware (2006985).

5. When and why should I use my account number?

Your account number is a unique identifier associated with each account. You can view your account number and change the default account (if you are associated with multiple accounts) on the Account Summary page.
 
Many actions within My VMware are associated with that specific account number, so use your account number when placing orders with My VMware to ensure that the product is being placed in the correct account. If you are unsure of which account number to use, your authorized VMware partner can help.
 
Note: Your account number is different than your customer number. For more information about your customer number, see How to find your Customer Numbers in My VMware (2013927).
 
For related information, see:

6. The roles make your life easier

In My VMware, the Primary License Administrator and Secondary License Administrator roles have been replaced by the Super User and Procurement Contact. These users perform account related tasks and provide flexibility by enabling customization of permissions at a more granular level.

1st level folder users can be assigned a new role of Administrator. Assigning this role identifies the user as the folder contact point for VMware and gives the user almost all of the permissions that a Super User or Procurement Contact has.

For more information, see

7. My VMware is flexible!

My VMware allows for flexibility through permissions. Permissions refer to activities that you can perform if authorized.
 
For related information, see:

8. How are accounts and folders named?

Account names in My VMware are derived from the organization’s name that was used in the initial Purchase Order for the products associated to that account. Each Purchase Order is associated with a folder. Folder names in My VMware are the name of the PLA that was listed on the Purchase Order for the products located in a particular folder.

For Example:

  • Organization Name on purchase orders #1 and #2: XYZ Co
  • Organization Name on purchase orders #3: XYZ Company Europe
  • PLA’s name on purchase order #1: John Smith
  • PLA’s name on purchase order #2: Mary Russo
  • PLA’s name on purchase order #3: Brenda Green

In My VMware:

  • Account XYZ Co contains products and support purchased in Purchase Orders #1 and #2. Products in Purchase Order #1 are placed in a folder named John Smith. Products in Purchase Order #2 are placed in a folder named Mary Russo. Both folders are placed in Account XYZ Co.
  • Account XYZ Company Europe contains products and support purchased in Purchase Order #3. Products in Purchase Order #3 are placed in a folder named Brenda Green and are placed in Account XYZ Company Europe.
For related information, see:

9. What's not managed through My VMware?

Service entitlements refer to the education and professional services that an account can access. Currently, service entitlements, including education and Professional Services credits orders, VATC orders, Certifications, and transcripts are not managed through My VMware.

10. If I'm a partner, how can I use My VMware?

If you are a partner, there are two ways you can use My VMware:

  • As a customer, you can manage your own products and license keys through My VMware.
  • As a partner, your customers can grant you access and permissions so that you can continue to manage their accounts on their behalf.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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