Date

Functionality Changes and Required Actions

Apr 30, 2024, 5 PM PDT (UTC -7)

Customer Connect has limited functionality. 

These features will remain available:

• Download product binaries and patches
• Product evaluations
• Create support cases
• Manage support cases
• Close support cases
• Reports

These features will not be available:

• User registration
• License management
• Users/permissions
• EA Management
• Account management
• Success plans
• Subscription delivery platform (SDP)
• My funds
• Purchase or upgrade products
• Enroll in learning courses
• Purchase support incidents

For more information, refer to KB 97304.

May 5, 2024, 7 PM PDT (UTC -7)

Customer Connect becomes read only. 

May 6, 2024, 8 AM PDT (UTC -7)

Limited Customer Connect functionality resumes:

• You can submit support requests at this time. 
• All other functionality remains disabled, including new user registration.

ACTION REQUIRED
Due to the system change, your existing password will no longer work. 

1. Access Customer Connect with the new URL: https://customerconnect.omnissa.com
2. Reset your password: Use the “forgot password” link to create a new password for the system.
   Note: If you use the same VMware ID to log in to Customer Connect and Cloud Services, you only need to reset your password once. 

May 13, 2024, 8 AM PDT (UTC -7)

Near full functionality in Customer Connect resumes:

• New user registration resumes.
• Certain services will remain unavailable after May 13. You will be further notified at that time. 

Date

Functionality Changes and Required Actions

Apr 30, 2024, 5 PM PDT (UTC -7)

Cloud Services becomes read only:

• New user registration is unavailable.
• No configuration changes can be made.
   

You retain full access to your EUC services.

May 6, 2024 8 AM PDT (UTC -7)

Majority of Cloud Services functionality resumes:

• The new URL for Cloud Services for EUC customers becomes https://connect.omnissa.com 
• Enterprise federation setup, which was previously suspended, can now resume for customers with a VMware ID.

ACTION REQUIRED

• If you currently access VMware Cloud Services using enterprise federation, no changes are required to access your service. 
• If you currently access VMware Cloud Services using a VMware ID: 

1. Access Cloud Services with the new URL: https://connect.omnissa.com 
2. Reset your password: Enter your email, then use the “forgot password” link to create a new password for the system.
   Note: If you use the same VMware ID to log in to Customer Connect and Cloud Services, you only need to reset your password once. 

May 13, 2024, 8 AM PDT (UTC -7)

Cloud Services resumes near-full functionality:

• New user registrations can resume. 

The following features remain unavailable until further notice:

• Multi-factor authentication (MFA) is unavailable for VMware ID-based logins. If you use MFA through your identity provider, you are not affected by this change.
• Cloud Services content in languages other than English is unavailable.

Date

Functionality Changes and Required Actions

Apr 19, 2024

Last day to complete EUC instructor-led classes on MyLearn

April 26, 2024, 11:59 PDT (UTC -7)

Last day to complete all courses on MyLearn. Students who fail to complete the entire course by April 26 will not have their current progress transferred to the new system and will need to start the course over.

ACTION REQUIRED

Complete any in-progress courses. Incomplete courses will not transfer to the new portal and you will need to start over. 

May 5, 2024

Last day to save myTranscript course completion data.

ACTION REQUIRED

Take screenshots of your course completion data to ensure records are not lost. To access your data, go to https://mylearn.vmware.com and click the myTranscripts tab.

May 6, 2024

MyLearn registration portal is retired

May 13, 2024, 12:00 AM PDT (UTC -7)

New learning platform launches at http://learning.omnissa.com/