Edit settings window fails to load on Virtual Machines with virtual hardware version 9 or older on vCenter Server 8.0U2
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Edit settings window fails to load on Virtual Machines with virtual hardware version 9 or older on vCenter Server 8.0U2

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Article ID: 320784

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:
  • vCenter Server version is 8.0 U2 - 22385739
  • Virtual Machine hardware version is 9 or below
  • Virtual Machine is in a powered on state
  • Opening the Edit Settings shows the Virtual Hardware and VM Options tabs with a red exclamation mark beside them and the rest of the window is empty.


Environment

VMware vCenter Server 8.0.2

Resolution

VMware is aware of this issue and working to resolve this in a future release.

Workaround:
Either of the following workarounds may be applied:
  • Power off the VM to allow the Edit Settings window to function correctly
  • Connect to the ESXi Host Client and perform the Edit Settings from there.


Additional Information

ESXi/ESX hosts and compatible virtual machine hardware versions list

Impact/Risks:
Unable to manage Virtual Machines with virtual Hardware Version 9 or older via the vSphere Client while they are in a powered on state.

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