HCX - Unable to upgrade HCX Connector or Cloud Manager after reverting a snapshot
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HCX - Unable to upgrade HCX Connector or Cloud Manager after reverting a snapshot

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Article ID: 321594

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Updated On:

Products

VMware HCX

Issue/Introduction

This document is created as a reference to identify and remediate a known issue with HCX Connector or Cloud Manager after reverting a VM snapshot, which is the recommended procedure in the unlikely event that an upgrade fails.


Symptoms:

Reverting a VM snapshot of an HCX Connector or Cloud Manager may cause the system to go out of sync with HCX Service. Any attempt to upgrade the systems will hang.

The exceptions below can be seen frequently in the app-engine logs:

2021-11-13 03:26:09.660 UTC [RemotingService_SvcThread-84, Ent: HybridityAdmin, , TxId: d383cb8c-acae-4726-8c8b-92f0f3eb002a] INFO c.v.vchs.hybridity.messaging.JobDao- job df037f3c-714c-46b4-8826-6274e4e7d564 not found or no permission to access it
2021-11-13 03:26:09.663 UTC [RemotingService_SvcThread-84, Ent: HybridityAdmin, , TxId: d383cb8c-acae-4726-8c8b-92f0f3eb002a] WARN c.v.vchs.hybridity.messaging.Job- Unable to fill job from JSON {}:{"rowCount":0,"rows":[]}
org.codehaus.jettison.json.JSONException: JSONObject["enterprise"] not found.
at org.codehaus.jettison.json.JSONObject.get(JSONObject.java:369)
at org.codehaus.jettison.json.JSONObject.getString(JSONObject.java:496)
at com.vmware.vchs.hybridity.messaging.Job.ctxFromJson(Job.java:677)
at com.vmware.vchs.hybridity.messaging.Job.fillJobFromJSON(Job.java:490)


 


Cause

Reverting an HCX Connector or Cloud Manager to a previous VM state using snapshots may cause some remote jobs to become orphaned, disrupting the communication process with HCX Service.

Resolution

There is no resolution available at the moment.

Workaround:
Open an SR with VMware Global Support Services for remediation.

Additional Information

.

Impact/Risks:
The HCX Connector or Cloud Manager can't be upgraded to any release after reverting a snapshot.
There is no impact to any other HCX services or functionality.

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