Cannot edit virtual disk configuration in vSphere Client as options are greyed out in vCenter Server 7.0
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Cannot edit virtual disk configuration in vSphere Client as options are greyed out in vCenter Server 7.0

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Article ID: 326216

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:

  • Editing disks for a virtual machine in the VM setting in vSphere client is impossible

  • No alert displayed but the options are greyed out in the VM configuration wizard as shown below:

image.png
 
 

  • /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log contains the following entries:

    [2021-09-20T16:09:26.596+02:00] [WARN ] data-service-pool-673        70007704 100209 200011 com.vmware.vsan.client.util.VsanInventoryHelper                   No vSAN datastore found for VM ManagedObjectReference: type = VirtualMachine, value = vm-69082, serverGuid = 1692746b-6d70-44be-b585-738e1bc486b1
[2021-09-20T16:09:28.805+02:00] [ERROR] data-service-pool-786        70007709 100209 200011 c.v.v.c.spbm.impl.VmProfileAssignmentPropertyProviderAdapter      Failed to retrieve VmStorageRollupComplianceResult:  com.vmware.vsphere.client.spbm.impl.PbmServiceUnableToConnectException: java.util.concurrent.ExecutionException: com.vmware.vim.vmomi.client.exception.InvalidSslCertificateException: Invalid SSL certificate (HTTP 526 status code)
        at com.vmware.vsphere.client.spbm.impl.PbmServiceImpl.getServiceInstanceContent(PbmServiceImpl.java:89)
        at com.vmware.vsphere.client.spbm.impl.PbmServiceImpl.getComplianceManager(PbmServiceImpl.java:120)
        [...]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)
Caused by: java.util.concurrent.ExecutionException: com.vmware.vim.vmomi.client.exception.InvalidSslCertificateException: Invalid SSL certificate (HTTP 526 status code)
        at com.vmware.vim.vmomi.core.impl.BlockingFuture.get(BlockingFuture.java:81)
        at com.vmware.vsphere.client.spbm.impl.PbmServiceImpl.getServiceInstanceContent(PbmServiceImpl.java:87)
        ... 17 common frames omitted
Caused by: com.vmware.vim.vmomi.client.exception.InvalidSslCertificateException: Invalid SSL certificate (HTTP 526 status code)
[...]
[2021-09-20T16:09:28.813+02:00] [ERROR] data-service-pool-688        70007710 100209 200011 c.v.v.client.spbm.impl.VmReplicationGroupPropertyProviderAdapter  Failed to invoke ReplicationManager.queryReplicationGroups()! com.vmware.vsphere.client.spbm.impl.PbmServiceUnableToConnectException: java.util.concurrent.ExecutionException: com.vmware.vim.vmomi.client.exception.InvalidSslCertificateException: Invalid SSL certificate (HTTP 526 status code)
        at com.vmware.vsphere.client.spbm.impl.PbmServiceImpl.getServiceInstanceContent(PbmServiceImpl.java:89)
        at com.vmware.vsphere.client.spbm.impl.PbmServiceImpl.getReplicationManager(PbmServiceImpl.java:111)
        [...]


Environment

VMware vCenter Server 7.0.x

Cause

The issue is caused by a mismatching SSL trust in the vCenter Server lookupservice.

Resolution

Note: Before taking any steps, please ensure to have a fresh backup of the vCenter Server.

To resolve this issue, use the lsdoctor tool with the option -t (or --trustfix) to fix the mismatching SSL trust.
After using the tool, restart the vCenter services using: 
# service-control --stop --all && service-control --start --all

For further details regarding the lsdoctor tool, please see https://kb.vmware.com/s/article/80469


Workaround:
As a workaround you can use VMware PowerCLI to edit the virtual disk configuration (e.g. to increase the disk size)

Additional Information

Impact/Risks:
Due to the required restart of the vCenter Services to fix trust mismatches in the lookupservice, a downtime is required. Please plan accordingly.

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