Unable to pull images from vSphere with Tanzu's Subscribed Content Library with the error "A general system error occurred: HTTP request error: cannot authenticate SSL certificate for host wp-content.vmware.com."
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Unable to pull images from vSphere with Tanzu's Subscribed Content Library with the error "A general system error occurred: HTTP request error: cannot authenticate SSL certificate for host wp-content.vmware.com."

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Article ID: 323442

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:
Customers start to see the following task fail in vSphere. 

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In the vmop pod logs you also will see

2024-03-08T00:53:52.148847094Z stderr F E0308 00:53:52.148820 1 contentsource_controller.go:343] controllers/ContentSource "msg"="failed to difference images" "error"="Error exporting file ubuntu-ova.ovf. Reason: HTTP request error: cannot authenticate SSL certificate for host wp-content.vmware.com."



Environment

VMware vCenter Server 7.0.x

Cause

This is due to a Cert Change VMware pushed to wp-content.vmware.com 

Due to the fact that this is using a subscribed content library, it will no longer trust any subscribed library after a cert change.

Resolution

Access the Content Libraries page from the Menu.

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Find the subscribed content library for wp-content.vmware.com, right click the library, and click edit.

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Then, without making any changes, click OK. After this a red banner log below will appear, click Actions to trust the new cert. It will prompt you to trust the new certificate. Hit Ok to finalize the change.


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After this wait 10-15 minutes for VMOP to automatically pull the now trusted images back to the supervisor cluster. 

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