Network not found error after upgrading to VMware Identity Manager 3.3.4 to 3.3.5
Article ID: 336785
Updated On:
Products
VMware
Issue/Introduction
Symptoms:
After upgrading VMware Identity Manager, you experience this symptom:
You experience a network lost error
Affected versions:
After upgrading VMware Identity Manager, you experience this symptom:
You experience a network lost error
Affected versions:
- From version 3.3.2/3.3.3/3.3.4 to 3.3.5 upgrade
- From version 3.3.2/3.3.3 to 3.3.4 upgrade
Environment
VMware Identity Manager 3.3.x
Cause
This issue occurs due to missing multiple OVF properties.
To understand the cause:
To understand the cause:
- Run this command from the appliance:
/opt/vmware/bin/ovfenv
- Check the value of the OVF properties from the output:
[vami.DNS.IdentityManager]=
[vami.domain.IdentityManager]=
[vami.gateway.IdentityManager]=
[vami.hostname]=
[vami.ip0.IdentityManager]=
[vami.netmask0.IdentityManager]=
[vm.vmname]=
It should be something similar to below
[vami.DNS.IdentityManager]=10.142.28.1
[vami.domain.IdentityManager]=hs.trcint.com
[vami.gateway.IdentityManager]=10.143.111.253
[vami.hostname]=sva-kn3.hs.trcint.com
[vami.ip0.IdentityManager]=10.143.104.223
[vami.netmask0.IdentityManager]=255.255.248.0
[vm.vmname]=IdentityManager
- If any of the properties is empty or incorrect, apply these steps to resolve the issue:
Here is a sample incorrect wrong OVF property values which could lead to network not found issue post upgrade:
"/opt/vmware/bin/ovfenv" could show "Unable to find the ovf environment."
"/usr/local/horizon/scripts/networkwizard.hzn showovfenv" could show as below
Detect ovfenv
OVFENV_OK=
OVFENV_NET_HOSTNAME=
Resolution
To resolve this issue:
- Shutdown the appliance.
- Edit the vApp Options from the vCenter Server (documentation) to update the values with the correct entries.
- Power on the appliance.
- The network should now come up.
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