NSX-T backups are failing with error "either bad directory path or sftp server disk full"
Article ID: 312385
Updated On:
Products
VMware NSX Networking
Issue/Introduction
Symptoms:
#grep -hE "Cluster backup failed with Status.*URI_NOT_FOUND" /var/log/syslog
<179>1 2019-12-14T10:59:38.592Z nsx-mngr-01 NSX 5266 - [nsx@6876 comp="nsx-manager" errorCode="MP29111" s2comp="backup-restore" subcomp="manager"] Cluster backup failed with Status [status=URI_NOT_FOUND, statusDetail={"module_name": "node-services", "error_message": "Specified uri '/Users/Administrator/nsxbackup/testtesttesttes/cluster-node-backups/2.4.2.0.0.14269551-74af0842-d9f9-641f-cc2e-adf3811321b5-192.168.120.10/backup-2019-12-14T10_59_07UTC/cluster_backup-74af0842-d9f9-641f-cc2e-adf3811321b5-192.168.120.10-nsx-policy-manager.tar' not found.", "error_code": 36219}, startTime=1576321162704, endTime=1576321178560].
<179>1 2020-04-17T08:24:33.684Z PKS-NSX-MGR03 NSX 18892 - [nsx@6876 comp="nsx-manager" errorCode="MP29111" level="ERROR" s2comp="backup-restore" subcomp="manager"] Cluster backup failed with Status [status=URI_NOT_FOUND, statusDetail={"error_message": "Specified uri '/NSX/cluster-node-backups' not found.", "module_name": "node-services", "error_code": 36219}, startTime=1587111873014, endTime=1587111873677].
Binary file /var/log/syslog matches
- NSX-T backups are failing with error "either bad directory path or sftp server disk full"
- There is available disk space on the SFTP server.
- The backup directories (i.e. cluster-node-backups etc.) are created correctly on the SFTP server.
- The SFTP server used is running on a Window server and some Linux distributions using short path.
- NSX Manager logs (syslog) display message(s) similar to
#grep -hE "Cluster backup failed with Status.*URI_NOT_FOUND" /var/log/syslog
<179>1 2019-12-14T10:59:38.592Z nsx-mngr-01 NSX 5266 - [nsx@6876 comp="nsx-manager" errorCode="MP29111" s2comp="backup-restore" subcomp="manager"] Cluster backup failed with Status [status=URI_NOT_FOUND, statusDetail={"module_name": "node-services", "error_message": "Specified uri '/Users/Administrator/nsxbackup/testtesttesttes/cluster-node-backups/2.4.2.0.0.14269551-74af0842-d9f9-641f-cc2e-adf3811321b5-192.168.120.10/backup-2019-12-14T10_59_07UTC/cluster_backup-74af0842-d9f9-641f-cc2e-adf3811321b5-192.168.120.10-nsx-policy-manager.tar' not found.", "error_code": 36219}, startTime=1576321162704, endTime=1576321178560].
- The Windows backup path exceeds 260 characters.
<179>1 2020-04-17T08:24:33.684Z PKS-NSX-MGR03 NSX 18892 - [nsx@6876 comp="nsx-manager" errorCode="MP29111" level="ERROR" s2comp="backup-restore" subcomp="manager"] Cluster backup failed with Status [status=URI_NOT_FOUND, statusDetail={"error_message": "Specified uri '/NSX/cluster-node-backups' not found.", "module_name": "node-services", "error_code": 36219}, startTime=1587111873014, endTime=1587111873677].
Binary file /var/log/syslog matches
Environment
VMware NSX-T Data Center 2.x
VMware NSX-T Data Center
VMware NSX-T
VMware NSX-T Data Center
VMware NSX-T
Cause
The issue is caused by Windows maximum path length limit of 260 characters.
The issue is also caused by Linux using short path.
The issue is also caused by Linux using short path.
Resolution
There is no resolution as this is not an NSX-T issue.
To workaround the issue you can either:
To workaround the issue you can either:
- Extend the Windows maximum path length limit of 260 characters, refer to Windows documentation for steps.
- Possibly use a different Linux OS.
Feedback
Yes
No
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