This article provides instructions for how to deregister a Skyline Collector. Deregistering a Skyline Collector permanently removes the Collector from Skyline. This process also removes all configuration information, disables all collection of product usage data, and resets the Collector to the default state. Deregistering a Skyline Collector also removes the Collector from participating in the Customer Experience Improvement Program (CEIP) Enhanced participation level.

After DeRegistration has completed, the Skyline Collector can be configured again using the Initial Configuration wizard.

Follow these steps to De-register a Skyline Collector*:

You can only De-register a Collector when it is in an inactive state.

1. Shutdown the respective Skyline Collector Virtual Appliance.
2. Wait 1 hour.
3. Login into Skyline Advisor
4. Navigate to the Collector Card on the Skyline Advisor Dashboard.
5. Click View All.
6. Find the Skyline Collector that you want to De-register.  
7. Click the DEREGISTER button and confirm.

*Note: This operation is available only for Skyline Advisor Admins.

After completing these steps, the Skyline Collector has been De-Registered from your Cloud Services Organization. The results of this action are as follows:

• Product usage data collected from each product is disabled.

• 'admin' password reset to the default password

• Skyline Collector is removed from participation in the Customer Experience Improvement Program (CEIP).

At this point, you have 1 of 2 options. 1, Re-Register the Skyline Collector with an existing Cloud Services Organization where the Skyline Advisor service is already enabled. or 2, create a new Cloud Services Organization for Skyline.

Re-Register the Skyline Collector with an existing Cloud Services Organization where the Skyline Advisor service is already enabled:

1. Open a web browser, and browse to https://cloud.vmware.com .

2. Login to VMware Cloud Services, then click Console (top right-hand corner.

3. Under My Services, click on Skyline Advisor.

4. Click +Add New Collector. Note, you must be a Skyline Administrator (role) in order to add a new Skyline Collector to your Cloud Services Organization.

5. For the purposes of Re-Registering a Skyline Collector, you do not need to Download or Install the Skyline Collector virtual appliance.

6. Copy the Token automatically created.

7. Login to the Skyline Collector user interface. Open a web-browser, and browse to https://<fqdn_or_ip_address_of_skyline_collector>.

8. Login with user 'admin'. The default password for the user 'admin' is 'default'.
   
   Note: If the Collector does not load correctly and the UI is just spinning, then run:

   • mv /usr/local/skyline/ccf/config/generated/endpoints/usr/local/skyline/ccf/config/generated/endpoints.bak
   • register the collector
   • do not configure any products
   • run - mv /usr/local/skyline/ccf/config/generated/endpoints.bak /usr/local/skyline/ccf/config/generated/endpoints

9. Complete the Initial Configuration wizard for the Skyline Collector. On Step 3 of the Initial Configuration wizard, paste the Token you previously copied into the Registration field.

10. Any previously added products (vCenter Server, NSX Manager, vRealize Operations, Horizon Connection Server, VMware Cloud Foundation, vRealize Suite Lifecycle Manager, and vRealize Automation) are not removed during Collector De-registration. Therefore, you do not need to re-add products that were previously added to the Skyline Collector.

11. Refresh your web browser page to complete the Initial Configuration of the Skyline Collector.

12. Log in to the Skyline Collector user interface, and verify product health.

Create a New Cloud Services Organization for Skyline:

1. Open a web browser, and browse to https://skyline.vmware.com/get-started.

2. Click on Get Started

3. Log in using your Customer Connect email address and password.

4. Click Create New Organization.

5. Enter a Organization Name. Review the VMware Cloud Services Terms of Service. Click Continue.

6. Click Link for the Entitlement Accounts that you want to associate with your Cloud Services Organization. Click Click Setup.

7. The Collector Setup page provides a hyperlink to the Skyline Planning & Deployment Guide, and the Skyline Collector download page.

8. Login to the Skyline Collector user interface. Open a web-browser, and browse to https://<fqdn_or_ip_address_of_skyline_collector>. Copy the registration token already created. You will use this registration token to register the Skyline Collector with your Cloud Services Organization. Click Complete Setup.

9. Open a web-browser, and access the Skyline Collector virtual appliance user interface (https://<ip address or FQDN of the Collector virtual appliance>. Login with user 'admin'. The default password for the user 'admin' is 'default'.

10. Complete the Initial Configuration wizard for the Skyline Collector. On Step 3 of the Initial Configuration wizard, paste the Token you previously copied into the Registration field.

11. Any previously added products (vCenter Server, NSX Manager, vRealize Operations, Horizon Connection Server, vRealize Suite Lifecycle Manager, vRealize Automation, and VMware Cloud Foundation) are not removed during Collector De-Registration. Therefore, you do not need to re-add products that were previously added to the Skyline Collector.

12. Refresh your web browser page to complete the Initial Configuration of the Skyline Collector.

13. Log in to the Skyline Collector user interface, and verify product health.