Support InformationTroubleshooting (logs, procedures and techniques):
- The Rubrik cluster provides a built-in tunnel utility to permit Rubrik Support to make a secure remote connection to the Rubrik cluster. Rubrik Support uses the tunnel to examine the health of the Rubrik cluster, and to troubleshoot and resolve issues.
- Rubrik support bundles can be generated offline if a support tunnel can not be established
- Relevant VMware vSphere logs can also be gathered to assist with troubleshooting
Indicate whether the solution supports vMotion, HA, and FT:
- Rubrik can protect workloads using vSphere features including vMotion, HA, and SMP-FT
Link to product documentation, and specific reference points in those documents (eg Page Numbers of content referenced)
Link to downloads site:
Support Process:
- The support team can be contacted via the support portal, email, or phone
- New support cases can be easily created via the support portal - https://support.rubrik.com/
Support SLA:
- Premium support: Rubrik provides around-the-clock support and customized support to deliver the best customer experience. Our highly experienced Support Engineers deliver proactive, real-time professional services 24/7 to increase your stability, efficiency, and effectiveness. See the Rubrik Premium support data sheet for more details.
- Proactive add-on support: Proactive health monitoring and a designated point of contact to call on top of your premium support. See Rubrik Proactive add-on support data sheet for more details.
- Enterprise add-on support: All of the benefits of Proactive add-on support plus your own dedicated senior support engineer with an in-depth knowledge of your environment. See Rubrik Enterprise add-on support data sheet for more details.
For more information on Rubrik Cloud Data Management, see
https://www.rubrik.com/product/overview/.