Upgrading ESXi in SDDC Manager 3.7 fails with "VUM STAGE REGISTER UPLOADED FILES"

search cancel

book

calendar_today

VMware Cloud Foundation

Symptoms:

When attempting to upgrade an ESXi host through SDDC Manager, its fails at "VUM STAGE REGISTER UPLOADED FILES".
An EAM baseline may be attached to the ESXi in VMware Update Manager UI page.

In the /var/log/vmware/vcf/lcm/lcm.log, you see similar error messages as below:
2019-04-29T13:04:17.299+0000 INFO [024a923b3964216f,887a] [c.v.e.sddc.lcm.audit.AuditScheduler,pool-5-thread-7] Last upgrade status {"bundleId":"3266c630-5aae-4275-8caa-5103008bded5","bundleElementId":"a65d9d83-88b9-475f-a2ba-ee5d9be34f8d","bundleElementOrder":1,"resourceType":"ESX_HOST","resourceId":"4c1e1441-a3c8-434b-9277-7c0daeb419ef","upgradeId":"5905e38a-85c2-486d-a49f-a03fbb727f3b","upgradeStatus":"COMPLETED_WITH_FAILURE","upgradeError":{"errorType":"RECOVERABLE","stage":"ESX_UPGRADE_VUM_STAGE_INSTALL_UPDATE","errorCode":"ESX_UPGRADE_VUM_FAILED_REMEDIATION","errorDescription":"","metadata":"\nVUM Remediation (installation) of an ESXi host failed.\nUpgrade failed. Auto-recovery attempt failed as well. Manual intervention needed.\nCheck for errors in the lcm log files located on server 127.0.0.1 under /var/log/vmware/vcf/lcm\n Please retry the upgrade once the upgrade is available again."},"startTime":1556542477011,"endTime":1556542996294,"numRetriesLeft":2,"upgradeStage":"[\n \"ESX_UPGRADE_VUM_STAGE_PRECHECK\",\n \"ESX_UPGRADE_VUM_STAGE_UPLOAD_FILES\"

Note: This log excerpt is an example. Date, time, and environmental variables may vary depending on your environment

VMware Cloud Foundation 3.7.x

Navigate to the vCenter Web Client in a browser.
Log in with [email protected] credentials.
Navigate to Home -> System Configuration -> Services.
From the list of services select VMware ESX Agent Manager and select Restart.
Once the service and been restarted, proceed with restarting the upgrade workflow.

thumb_up Yes

thumb_down No