vCloud Director WebMKS console is not sending “Ctrl+Alt+Delete” input correctly to the GuestOS
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vCloud Director WebMKS console is not sending “Ctrl+Alt+Delete” input correctly to the GuestOS

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Article ID: 343208

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Updated On:

Products

VMware Cloud Director

Issue/Introduction

Symptoms:
  • vCloud Director WebMKS console “Ctrl+Alt+Delete” button's operation is not sent to the VM GuestOS
  • “Ctrl+Alt+Delete” input is not working for VM VCD Consoles


Environment

VMware Cloud Director for Service Provider 9.5.x
VMware Cloud Director for Service Provider 9.7.x

Cause

This issue occurs because the version of WebMKS that is consumed by particular versions of vCloud Director is sending incorrect codes to the OS when 'Ctrl+Alt+Delete' is input.

Resolution

This is a known issue affecting vCloud Director 9.5.0.2, 9.5.0.3 and 9.7

This issue is resolved in 9.5.0.4, 9.7.0.1 and 10.x.

Workaround:
To workaround the issue you will need to use one of the options below:
  • Using either Internet Explorer or Edge browser
  • Use the HTML5 Standalone VMRC console  
  • For Windows based machines use the on screen keyboard to send Ctrl+Alt+Delete input to the Guest OS


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