Windows guest operating system crashes at vm3dmp.sys with DRIVER_IRQL_NOT_LESS_OR_EQUAL
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Windows guest operating system crashes at vm3dmp.sys with DRIVER_IRQL_NOT_LESS_OR_EQUAL

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Article ID: 318729

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Updated On:

Products

VMware VMware vSphere ESXi

Issue/Introduction

Symptoms:
Windows guest OS crashs at vm3dmp.sys with DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

The dump shows stack similar to following:
  
STACK_TEXT:  
ffff8481`39d59668 fffff801`ea7f1a29 : 00000000`0000000a ffffa7d1`04432000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffff8481`39d59670 fffff801`ea7eeb66 : ffff8481`39d598d0 00000000`00020019 ffffd18a`6f3a2b40 00000000`00000000 : nt!KiBugCheckDispatch+0x69
ffff8481`39d597b0 fffff809`6bd75760 : fffff809`6bd64427 ffff9606`3e3a2000 ffff9606`00000000 00000000`00000000 : nt!KiPageFault+0x426
ffff8481`39d59948 fffff809`6bd64427 : ffff9606`3e3a2000 ffff9606`00000000 00000000`00000000 fffff801`eaa42420 : vm3dmp+0x25760
ffff8481`39d59950 fffff809`6bd56666 : 00000000`00000001 ffff8481`39d59ac0 00000000`00000000 ffffd18a`6f93a4a8 : vm3dmp+0x14427
ffff8481`39d599c0 fffff809`6b04f706 : ffff9606`388daec0 00000000`00000000 00000000`00000000 ffff9606`388da010 : vm3dmp+0x6666
ffff8481`39d59bb0 fffff809`6b0dd157 : 00000000`00000000 ffff8481`39d59d00 ffffa7d1`04421458 00000000`00000000 : dxgkrnl!ADAPTER_DISPLAY::DdiSetPointerShape+0xfa
ffff8481`39d59c00 fffff809`6b05fdd4 : 00000000`00000000 00000000`00000000 00000027`00000029 ffff1246`a8abe013 : dxgkrnl!DxgkSetPointerShape+0x7d367
ffff8481`39d59dc0 ffffa7af`45d0dd0e : ffffa7d1`04421448 ffff8481`39d59e60 ffffa7d1`04075018 ffff8481`39d59e60 : dxgkrnl!DxgkCddSetPointerShape+0x54
ffff8481`39d59e00 ffffa7af`45d0dbba : 00000000`00000005 ffffa7d1`00079ca0 00000000`00000669 ffffa7af`43fbbfca : cdd!bSetHardwarePointerShape+0xee
ffff8481`39d59e90 ffffa7af`43c6d8e7 : ffffa7d1`001d1000 ffffa7d1`00079ca0 00000000`00000010 ffffa7d1`0092ea30 : cdd!SetPointerShapeInternal+0xb2


Environment

VMware vSphere ESXi 6.7
VMware vSphere ESXi 6.0
VMware vSphere ESXi 6.5

Cause

This blue screen is caused by race condition in wddm driver included in versions of VMware Tools prior to 10.3 and is affecting VMs associated with Horizon View.

Resolution

Upgrade VMware Tools to version 10.3.0 or later for fix.

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