This issue is resolved in vSphere 6.7 Update 1 available from
VMware Downloads.
Workaround:
If you are unable to upgrade at this time you can work around this issue by editing the VM or OVF configuration file.
Edit the virtual machine
- Connect to the ESXi hos the virtual machine (VM) resides on.
- Navigate to were the VM is located
- Open the VM configuration file with this command: vi vm_name.vmx
- Look for the svga.vramSize entry and increase the available memory.
Example: svga.vramSize = "134217728"
- Save and close the file.
Edit the OVF file
Edit the OVF file in a plain text editor and make the following change:
Original value:
Item ovf:required="false">
<rasd:AutomaticAllocation>false</rasd:AutomaticAllocation>
<rasd:ElementName>video</rasd:ElementName>
<rasd:InstanceID>10</rasd:InstanceID>
<rasd:ResourceType>24</rasd:ResourceType>
<vmw:Config ovf:required="false" vmw:key="videoRamSizeInKB" vmw:value="262144"/>
<vmw:Config ovf:required="false" vmw:key="enable3DSupport" vmw:value="true"/>
</Item>
New Value:
<vmw:Config ovf:required="false" vmw:key="videoRamSizeInKB" vmw:value="128000"/>
<vmw:Config ovf:required="false" vmw:key="enable3DSupport" vmw:value="true"/>
</Item>