Alert Definitions with long IDs prevent the Analytics service from starting in vRealize Operations Manager 6.x and later
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Alert Definitions with long IDs prevent the Analytics service from starting in vRealize Operations Manager 6.x and later

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Article ID: 337484

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
  • The Analytics service within vRealize Operations Manager will not start successfully.


Cause

Some 3rd party management packs can create Alert Definitions with unusually long IDs (>1000 characters) in the database which prevents the Analytics service from starting up. 

The EMC ESA v3.x management pack is known to cause this issue.

Resolution

Open a ticket with VMware Support to have these Alert Definitions removed with the log ID to allow the Analytics service to start.

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