To resolve the issue follow the steps below:
- Ensure Appliance Management service is up and running before proceeding.
- Confirm the "applmgmt" service is running by running the following command through SSH session to vCenter.
service-control --status --all
Stopped:
vmcam vmware-imagebuilder vmware-mbcs vmware-netdumper vmware-rbd-watchdog vmware-vcha vsan-dps
Running:
applmgmt lwsmd pschealth vmafdd vmcad vmdird vmdnsd vmonapi vmware-analytics vmware-certificatemanagement vmware-cis-license vmware-cm vmware-content-library vmware-eam vmware-perfcharts vmware-pod vmware-postgres-archiver vmware-rhttpproxy vmware-sca vmware-sps vmware-statsmonitor vmware-sts-idmd vmware-stsd vmware-topologysvc vmware-updatemgr vmware-vapi-endpoint vmware-vmon vmware-vpostgres vmware-vpxd vmware-vpxd-svcs vmware-vsan-health vmware-vsm vsphere-client vsphere-ui
- If the "applmgmt" is stopped, start it using : service-control --start applmgmt
- If issue still exist after starting "applmgmt" service, change the root password on the VCSA 6.7.x.
Process to change the root password on the VCSA 6.7.x.:
To resolve this issue, change the root password on the VCSA 6.7.x.
Note: Do not include special character colon ":" in the password. The exclamation mark "!" may give you problems as well. After changing the root password log into VCSA-VAMI, restart of the service not required, it takes effect immediately.