vm-support fails to collect the VM information using vSphere Web Client/vSphere Client (HTML5)/Host Client
Article ID: 341186
Updated On:
Products
VMware vSphere ESXi
Issue/Introduction
Symptoms:
In the errors-ignored.log, you see error messages similar to:
Execution of action "<action cmd="vmfile" options="IGNORE_MISSING,IGNORE_ERROR" path="*.cfg">" raised exception of type "UnicodeDecodeError": 'ascii' codec can't decode byte 0xe3 in position ####: ordinal not in range(128)
Execution of action "<action cmd="vmfile" options="IGNORE_MISSING,IGNORE_ERROR,MAXSIZE" path="*.dsk">" raised exception of type "UnicodeEncodeError": 'ascii' codec can't encode characters in position 50-53: ordinal not in range(128)
If you try to get vm-support via vsphere webclient/host client, vm-support log bundle may not include following VM file information.
- vm-flat.vmdk
- vm.vmkd
- vm.vmsd
- vm.vmx
- vmware.log
These are just examples, as other files may also not be collected.
In the errors-ignored.log, you see error messages similar to:
Execution of action "<action cmd="vmfile" options="IGNORE_MISSING,IGNORE_ERROR" path="*.cfg">" raised exception of type "UnicodeDecodeError": 'ascii' codec can't decode byte 0xe3 in position ####: ordinal not in range(128)
Execution of action "<action cmd="vmfile" options="IGNORE_MISSING,IGNORE_ERROR,MAXSIZE" path="*.dsk">" raised exception of type "UnicodeEncodeError": 'ascii' codec can't encode characters in position 50-53: ordinal not in range(128)
If you try to get vm-support via vsphere webclient/host client, vm-support log bundle may not include following VM file information.
- vm-flat.vmdk
- vm.vmkd
- vm.vmsd
- vm.vmx
- vmware.log
These are just examples, as other files may also not be collected.
Environment
VMware vSphere ESXi 6.5
VMware vSphere ESXi 7.0.0
VMware vSphere ESXi 6.7
VMware vSphere ESXi 7.0.0
VMware vSphere ESXi 6.7
Cause
If multi-byte UTF-8 characters are used in the annotation of a VM, vm-support may fail to collect the VM information when it was triggered from vSphere Web Client/vSphere Client (HTML5)/Host Client.
Resolution
VMware is aware of this issue.
A part of this issue is fixed in ESXi 6.5 Update 2, but there is still the problem of multi-byte UTF-8 characters.
Workaround:
To workaround, this issue use vm-support command or remove multi-byte UTF-8 characters from the VM annotation.
OR
Use the vm-support command on ESXi hosts via SSH client.
A part of this issue is fixed in ESXi 6.5 Update 2, but there is still the problem of multi-byte UTF-8 characters.
Workaround:
To workaround, this issue use vm-support command or remove multi-byte UTF-8 characters from the VM annotation.
OR
Use the vm-support command on ESXi hosts via SSH client.
Additional Information
Feedback
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