VCSA VAMI Overall Health shows Unknown: Unable to get information on available updates
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VCSA VAMI Overall Health shows Unknown: Unable to get information on available updates

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Article ID: 318170

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:
  • VCSA VAMI Overall Health shows Unknown: Unable to get information on available updates
  • CPU,Memory and Database Health are Green.
  • No proxy is being used.
  • Check for updates from VAMI page works .
Command> com.vmware.appliance.version1.resources.softwarepackages.health.get
Health: gray
Command> softwarepackages.health.get
Health: gray
  • In the vami.log file, you see message similar to:
2018-07-23T10:02:40.204 [31000]INFO:root:Response :
 <response><locale>en-US</locale><requestid>summaryInfo</requestid><value actions="enabled" id="healthStatus">gray</value><value actions="enabled" id="healthCheckTime">1532354556</value><value actions="enabled" id="healthMessage"><id>com.vmware.applmgmt.query.error.update</id><default_message>Unable to get information on available updates.</default_message><args /></value><value actions="enabled" id="product">VMware vCenter Server Appliance</value><value actions="enabled" id="version">6.5.0.21000</value><value actions="enabled" id="type">vCenter Server with an embedded Platform Services Controller</value><value actions="enabled" id="host">domainname.com</value><status><statusCode>success</statusCode><statusMessage><id>com.vmware.applmgmt.success</id><default_message>Success</default_message><args /></statusMessage></status></response>


Environment

VMware vCenter Server 6.5.x

Resolution

This issue is resolved in VMware vCenter Server 6.5 U2d.

Workaround:




Additional Information




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