VPXD stops responding and reports error: "Double register of key: 'vm-XXX' and name: ''
Article ID: 318920
Updated On:
Products
VMware vCenter Server
Issue/Introduction
Symptoms:
- Unable to start the vCenter service.
- In the vpxd.log file, you see log entries similar to:
YYYY-MM-DDTHH:MM:SS error vpxd[06912] [Originator@6876 sub=Vmomi] [VpxVmomi] Double register of key: 'vm-XXX' and name: ''
YYYY-MM-DDTHH:MM:SS warning vpxd[06456] [Originator@6876 sub=VpxProfiler opID=UpdateSCMStatus-?] UpdateSCMStatus [TotalTime] took YYYY ms
YYYY-MM-DDTHH:MM:SS warning vpxd[06764] [Originator@6876 sub=VpxProfiler opID=UpdateSCMStatus-?] UpdateSCMStatus [TotalTime] took YYYY ms
YYYY-MM-DDTHH:MM:SS info vpxd[06912] [Originator@6876 sub=Default] CoreDump: Writing minidump
YYYY-MM-DDTHH:MM:SS panic vpxd[06912] [Originator@6876 sub=Default]
-->
--> Panic: NOT_REACHED bora\vpx\common\vpxVmomi.cpp:786
-->
--> Backtrace:
-->
--> [backtrace begin] product: VMware VirtualCenter, version: 6.0.0, build: build-4541947, tag: vpxd
--> backtrace[00] vmacore.dll[0x001BEDFA]
--> backtrace[01] vmacore.dll[0x0005CB7F]
--> backtrace[02] vmacore.dll[0x0005DC5E]
--> backtrace[03] vmacore.dll[0x001D7545]
--> backtrace[04] vmacore.dll[0x001D763D]
--> backtrace[05] vmacore.dll[0x00027093]
--> backtrace[06] vpxd.exe[0x0151D044]
--> backtrace[07] MSVCR90.dll[0x00074830]
--> backtrace[08] MSVCR90.dll[0x00043B3C]
--> backtrace[09] ntdll.dll[0x00092A63]
--> backtrace[10] vpxd.exe[0x000AE9EB]
--> backtrace[11] vpxd.exe[0x00265BF4]
--> backtrace[12] vpxd.exe[0x00241452]
--> backtrace[13] vpxd.exe[0x00283B80]
--> backtrace[14] vpxd.exe[0x0027E628]
--> backtrace[15] vpxd.exe[0x004D5095]
--> backtrace[16] sechost.dll[0x00005ADA]
--> backtrace[17] KERNEL32.DLL[0x000013D2]
--> backtrace[18] ntdll.dll[0x000154E4]
--> [backtrace end]
YYYY-MM-DDTHH:MM:SS warning vpxd[06456] [Originator@6876 sub=VpxProfiler opID=UpdateSCMStatus-?] UpdateSCMStatus [TotalTime] took YYYY ms
YYYY-MM-DDTHH:MM:SS warning vpxd[06764] [Originator@6876 sub=VpxProfiler opID=UpdateSCMStatus-?] UpdateSCMStatus [TotalTime] took YYYY ms
YYYY-MM-DDTHH:MM:SS info vpxd[06912] [Originator@6876 sub=Default] CoreDump: Writing minidump
YYYY-MM-DDTHH:MM:SS panic vpxd[06912] [Originator@6876 sub=Default]
-->
--> Panic: NOT_REACHED bora\vpx\common\vpxVmomi.cpp:786
-->
--> Backtrace:
-->
--> [backtrace begin] product: VMware VirtualCenter, version: 6.0.0, build: build-4541947, tag: vpxd
--> backtrace[00] vmacore.dll[0x001BEDFA]
--> backtrace[01] vmacore.dll[0x0005CB7F]
--> backtrace[02] vmacore.dll[0x0005DC5E]
--> backtrace[03] vmacore.dll[0x001D7545]
--> backtrace[04] vmacore.dll[0x001D763D]
--> backtrace[05] vmacore.dll[0x00027093]
--> backtrace[06] vpxd.exe[0x0151D044]
--> backtrace[07] MSVCR90.dll[0x00074830]
--> backtrace[08] MSVCR90.dll[0x00043B3C]
--> backtrace[09] ntdll.dll[0x00092A63]
--> backtrace[10] vpxd.exe[0x000AE9EB]
--> backtrace[11] vpxd.exe[0x00265BF4]
--> backtrace[12] vpxd.exe[0x00241452]
--> backtrace[13] vpxd.exe[0x00283B80]
--> backtrace[14] vpxd.exe[0x0027E628]
--> backtrace[15] vpxd.exe[0x004D5095]
--> backtrace[16] sechost.dll[0x00005ADA]
--> backtrace[17] KERNEL32.DLL[0x000013D2]
--> backtrace[18] ntdll.dll[0x000154E4]
--> [backtrace end]
Notes:
- For more information on the log file, see Location of vCenter Server log files.
- The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.
Environment
VMware vCenter Server 6.5.x
VMware vCenter Server Appliance 6.0.x
VMware vCenter Server Appliance 6.5.x
VMware vCenter Server 6.0.x
VMware vCenter Server Appliance 6.0.x
VMware vCenter Server Appliance 6.5.x
VMware vCenter Server 6.0.x
Resolution
This issue is resolved in VMware vCenter Server 6.5 Update 2 and vCenter Server 6.0 U3g.
- VMware vCenter Server 6.5 Update 2, available at VMware Downloads.
- vCenter Server 6.0 U3g, available at VMware Patch Downloads.
Fixing the issue directly requires VMware technical assistance, as it involves modifying the database. If you are unable to upgrade and need immediate assistance with this issue, file a Support Request with VMware Support and note this KB article ID (56353) in the problem description. For more information, see Filing a Support Request in Customer Connect (2006985).
Feedback
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