Windows Server version 1709 crashes or restarts automatically when hot adding vCPU
Article ID: 319460
Updated On:
Products
VMware vSphere ESXi
Issue/Introduction
Symptoms:
- Windows Server version 1709 crashes or restarts automatically when hot adding vCPU.
- Windows Server version 1709 (build 16299) BSOD with the below message, or restart automatically after hot adding vCPU:
Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.
WinBSOD: Synthetic MSR[0x40000100] 0xa
WinBSOD: Synthetic MSR[0x40000100] 0xa
WinBSOD: Synthetic MSR[0x40000101] 0xd
WinBSOD: Synthetic MSR[0x40000102] 0xff
WinBSOD: Synthetic MSR[0x40000103] 0x0
WinBSOD: Synthetic MSR[0x40000104] 0xfffff803d994b12d
WinBSOD: Synthetic MSR[0x40000100] 0xa
WinBSOD: Synthetic MSR[0x40000101] 0x5
WinBSOD: Synthetic MSR[0x40000102] 0xff
WinBSOD: Synthetic MSR[0x40000103] 0x0
WinBSOD: Synthetic MSR[0x40000104] 0xfffff8012374e128
WinBSOD: Synthetic MSR[0x40000102] 0xff
WinBSOD: Synthetic MSR[0x40000103] 0x0
WinBSOD: Synthetic MSR[0x40000104] 0xfffff803d994b12d
WinBSOD: Synthetic MSR[0x40000100] 0xa
WinBSOD: Synthetic MSR[0x40000101] 0x5
WinBSOD: Synthetic MSR[0x40000102] 0xff
WinBSOD: Synthetic MSR[0x40000103] 0x0
WinBSOD: Synthetic MSR[0x40000104] 0xfffff8012374e128
Environment
VMware vSphere ESXi 6.5
VMware vSphere ESXi 6.0
VMware vSphere ESXi 5.5
VMware vSphere ESXi 6.0
VMware vSphere ESXi 5.5
Resolution
To resolve the issue, install Windows server version 1709 cumulative update in the guest OS.
For more information, see 2017-11 Cumulative Update for Windows Server 2016 (1709) for x64-based Systems (KB4051963)"
Workaround:
To workaround the issue, restart the virtual machine.
For more information, see 2017-11 Cumulative Update for Windows Server 2016 (1709) for x64-based Systems (KB4051963)"
Workaround:
To workaround the issue, restart the virtual machine.
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