"Internal error occurs during pre-upgrade checks" while upgrading or deploying a vCenter Server Appliance 6.5
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"Internal error occurs during pre-upgrade checks" while upgrading or deploying a vCenter Server Appliance 6.5

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Article ID: 307173

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:
  • Upgrading or deploying a new vCenter Server Appliance 6.5 fails with the error:

    Error: Internal error occurs during pre-upgrade checks. Resolution: Send upgrade log files to VMware technical support team
     
  • In the /var/log/vmware/upgrade/upgrade-requirements.log file, there are entries similar to:

    2016-11-22T22:52:37.764Z ERROR transport.guestops Failed to create temp file on target 10.10.10.200: (vim.fault.RestrictedVersion) {
    dynamicType = <unset>,
    dynamicProperty = (vmodl.DynamicProperty) [],
    msg = 'Current license or ESXi version prohibits execution of the requested operation.',
    faultCause = <unset>,
    faultMessage = (vmodl.LocalizableMessage) []
    }
For vCenter Server Appliance 7.0 see: Upgrading to VCSA 7.0 fails "Internal error occurs during pre-upgrade checks"

Environment

VMware vCenter Server Appliance 6.5.x

Cause

This issue occurs when the deployment or upgrade target host is using the vSphere Hypervisor (free version). This version does not support deployment of the vCenter Server Appliance.

Resolution

To resolve the issue:
 
  • Select an ESXi host version which is 5.5 and above
  • Deploy the vCenter Server Appliance 6.5

Note: vCenter server 6.5 cannot be deployed on ESXi 5.1 or below version, to deploy vCenter appliance 6.7, ESXi host version should be 6.0 and above.

If the error occurs while migrating Windows vCenter 6.x to VCSA 6.7 see: "Internal error occurs during execution of upgrade process" while migrating Windows vCenter 6.x to VCSA 6.7

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