Downloading NSX controller tech support log fails
Article ID: 343360
Updated On:
Products
VMware NSX Networking
Issue/Introduction
Symptoms:
- Web page timeout error when downloading the Controller Tech Support log bundle from Networking & Security > Installation > Management.
- Downloading the controller log using GET https://NSX-IP/api/2.0/vdn/controller/controllerId/techsupportlogs fails with HTTP 500 error response.
Environment
VMware NSX for vSphere 6.4.x
VMware NSX for vSphere 6.1.x
VMware NSX for vSphere 6.3.x
VMware NSX for vSphere 6.0.x
VMware NSX for vSphere 6.2.x
VMware NSX for vSphere 6.1.x
VMware NSX for vSphere 6.3.x
VMware NSX for vSphere 6.0.x
VMware NSX for vSphere 6.2.x
Cause
The NSX Manager does not respond to the HTTP request until the file is prepared. If the time to generate the log bundle is greater than the browser's HTTP response timeout, it fails the load.
Resolution
To resolve this issue, increase the browser HTTP Response timeout value or download the log bundle from the controller console using SSH by running the command:
$save status-report filename
$copy file filename user@scphost:/path/to/upload
Additional Information
Feedback
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