"The feature you are trying to use is on a network resource that is unavailable" error when upgrading VMware Workstation
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"The feature you are trying to use is on a network resource that is unavailable" error when upgrading VMware Workstation

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Article ID: 344411

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Updated On:

Products

VMware Desktop Hypervisor

Issue/Introduction

Symptoms:
Upgrading VMware Workstation fails with errors:
  • The feature you are trying to use is on a network resource that is unavailable. Click Ok to try again, or enter an alternative path to a folder containing the installation package 'tools-winpre2k.msi' in the box below.
     
  • The feature you are trying to use is on a network resource that is unavailable. Click Ok to try again, or enter an alternative path to a folder containing the installation package 'tools-freebsd.msi' in the box below.


Environment

VMware Workstation 11.x (for Windows)
VMware Workstation Pro 14.x (for Windows)
VMware Workstation 10.x (Windows)
VMware Workstation Pro 12.x (Windows)
VMware Workstation 9.x (Windows)

Cause

This issue occurs because certain registry entries are left intact when previous version of VMware Workstation is uninstalled. Therefore, when attempting to upgrade Workstation, installer is unable to locate the files which are already removed.

Resolution

Note: Before proceeding with the steps, VMware recommends to create a restore point using System Restore tool which is inbuilt in Windows operating systems. The restore point contains information about the registry, you can use the restore point to undo changes to your system.
 
For more information, see:
Note: The preceding link was correct of April 26, 2016. If you find the link in broken provide a feedback and a VMware employee will update the link.
 
To resolve this issue, restore point or backup of registry:
  1. Click Start > Run, type regedit, and click OK. The Registry Editor opens.
     
  2. Navigate to this directory

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\
     
  3. Within this folder, search ( Edit > Find ) for tools-winpre2k.msi and delete the folder that contains tools-winpre2k.msi as data value.

    For Example:

    In this case:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7A26F0EA2A1AF704F9C48439B99DDAD8\Sourselist]
    "PackageName"="tools-winPre2k.msi"

    You must delete 7A26F0EA2A1AF704F9C48439B99DDAD8 folder.

    After the folder is deleted, try installing VMware Workstation.

    Note: In the same registry location (HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products), you might find entries below:

    tools-linux.msi
    tools-netware.msi
    tools-solaris.msi
    tools-windows.msi
    vmwareworkstation.msi

If the installer returns similar error for any of the missing msi files, repeat steps 1 through 3 for corresponding msi files.



Additional Information

For more information, see Cleaning up after an incomplete uninstallation on a Windows host (1308)

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