Error: "VmDirForceResetPassword failed" while resetting the SSO administrator password using vdcadmintool on vCenter server 6.0
Article ID: 336231
Updated On:
Products
VMware vCenter Server
Issue/Introduction
Symptoms:
- Resetting the VMware vCenter Single Sign-On administrator password on vCenter server 6.0 fails with the error: VmDirForceResetPassword failed (5).
Note: For information on resetting the SSO password, see Unlocking and resetting the VMware vCenter Single Sign-On administrator password (2034608)
- You see this error message after using the Reset account password option.
- You are using a Windows based Platform Service Controller.
- You are logged in using a Domain Administrator, or any account other than a Windows Built-in Account.
- Using the Windows Run As Administrator option also reports the same error.
Environment
VMware vCenter Server 6.0.x
Cause
This issue occurs because the vdcadmintool only supports authorizing Windows Built-in Accounts, such as Administrator.
Resolution
This is a known issue affecting vCenter Server 6.0.
The issue is resolved in vCenter 6.0 Update 3.
The issue is resolved in vCenter 6.0 Update 3.
Workaround:
To work around this issue:
- Log in to the system using the local administrator account.
- Run the vdcadmintool command again.
Additional Information
Feedback
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