Troubleshooting
This section contains information to troubleshoot upgrade issues.
Note: You can also use the aim-agent-bundle-upgrade.log in the vRealize Operations collector machines for further troubleshooting. To view the file, go to
Administration > Support > Logs, and select the log file under
OTHER.
Issue 1
Agent bundle upgrade status is
FAILED_TIMEOUT.
Resolution 1
- Verify that the agent is up and running.
- Check for network latency between the agent and vRealize Operations nodes.
Issue 2
Agent bundle upgrade status is
FAILED.
Resolution 2
Verify that the agent has rolled back to the previous version and continues to use the previous bundle.
Issue 3
User Authentication for Running the Upgrade Commands
Resolution 3
In the event that your user name or password includes any non-alpha numeric characters that might be misread by the shell, escape the characters.
For example, change u$er to u\$er.
For translated versions of this article, see:
Below are examples taken from postman: