VMware Tools Automatic Upgrade fails with the error: vix error code = 21009
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VMware Tools Automatic Upgrade fails with the error: vix error code = 21009

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Article ID: 341650

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

Symptoms:

When you are upgrading VMware Tools for a virtual machine running on VMware ESXi 5.5 or later, you experience these symptoms:

  • VMware Tools Automatic Upgrade fails with the error:

    vix error code = 21009
     
  • This file is present on the virtual machine:

    Microsoft Windows

    C:\Windows\\Temp\\vmware-SYSTEM\\VMwareToolsUpgrader.exe

    Red Hat Enterprise Linux

    /tmp/vmware-root
     
  • In the vmware.log file, you see entries similar to:

    2015-07-02T19:19:06.935Z| vcpu-0| I120: TOOLS INSTALL Error copying upgrader binary /usr/lib/vmware/isoimages/windows.iso::VMwareToolsUpgrader.exe (=> C:\Windows\TEMP\vmware-SYSTEM\VMwareToolsUpgrader.exe) into guest, HgfsStatus = 8.
    2015-07-02T19:19:06.935Z| vcpu-0| I120: TOOLS INSTALL renaming old C:\Windows\TEMP\vmware-SYSTEM\VMwareToolsUpgrader.exe before retrying autoupgrade
    2015-07-02T19:19:06.935Z| vcpu-0| I120: TOOLS INSTALL Having tried autoupgrade 5 times. Giving up

    Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.


Environment

VMware vSphere ESXi 6.0
VMware vSphere ESXi 6.5
VMware vSphere ESXi 7.0.0
VMware vSphere ESXi 5.5

Cause

This issue occurs due to a stale upgrade file from a previous VMware Tools upgrade.

Resolution

This issue is resolved in:
 


Workaround:
To work around this issue:
  • Reboot the VM
  • Manually upgrade VMware Tools within the Guest OS
Microsoft Windows
  1. Log in to the virtual machine as an administrative user.
  2. Open an elevated command prompt.
  3. Run this command:

    attrib -R C:\Windows\Temp\vmware-SYSTEM\VMwareToolsUpgrader.exe
Red Hat Enterprise Linux
  1. Log in to the virtual machine as an administrative user.
  2. Using the terminal or graphical user interface, remove the file:

    /tmp/vmware-root
Note: For multiple virtual machines, PowerCLI command Invoke-VMScript can be utilized to automate the workarounds. For more information, see the VMware vSphere Power CLI Cmdlets Reference guide.


Additional Information



VMware Tools の自動アップグレードが次のエラーで失敗する： vix エラー コード = 21009 (vix error code = 21009)
VMware Tools 自动升级失败并显示错误：vix 错误代码 = 21009 (vix error code = 21009)

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