"PF Exception 14 in world 32868:helper11-0 IP 0x418008f10260" PSOD in ESXi 5.x or 6.0.x host
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"PF Exception 14 in world 32868:helper11-0 IP 0x418008f10260" PSOD in ESXi 5.x or 6.0.x host

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Article ID: 318426

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

Symptoms:
  • ESXi 5.5.x or 6.0.x host fails with a purple diagnostic screen
  • You see entries similar to:

    @BlueScreen: #PF Exception 14 in world wwww:WorldName IP 0xnnnnnnnn addr 0x0
    PTEs:0xnnnnnnnn;0xnnnnnnnn;0x0;

    0xnnnnnnnn:[0xnnnnnnnn][email protected]#9.2.2.0+0x54
    0xnnnnnnnn:[0xnnnnnnnn][email protected]#9.2+0x3cd
    0xnnnnnnnn:[0xnnnnnnnn]UplinkRxQueuesLoadBalance@vmkernel#nover+0x212c
    0xnnnnnnnn:[0xnnnnnnnn]UplinkLB_LoadBalanceCB@vmkernel#nover+0x8e
    0xnnnnnnnn:[0xnnnnnnnn]UplinkAsyncProcessCallsHelperCB@vmkernel#nover+0x223
    0xnnnnnnnn:[0xnnnnnnnn]helpFunc@vmkernel#nover+0x6b6
    0xnnnnnnnn:[0xnnnnnnnn]CpuSched_StartWorld@vmkernel#nover+0xfa

    Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.


Environment

VMware vSphere ESXi 5.5
VMware vSphere ESXi 6.0

Cause

This issue occurs because the bnx2x driver is not correctly handling the data structure being passed by vmkernel callback for a specific NetQueue operation.

Resolution

This issue is resolved in ESXi 5.5 Update 3f and ESXi 6.0 Patch 6

 
 
 


Workaround:
To work around this issue, change the Latency sensitivity of the virtual machine to normal to prevent any further occurrence of the PSOD.
 
Note: The host failing with PSOD has the virtual machine configured for High Latency sensitivity.
 
To change the latency sensitivity option for a virtual machine using the Web Client:
  1. Navigate to Virtual Machine > Edit Settings > VM Options > Advanced > Latency Sensitivity.
  2. Click Normal.


Additional Information

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[Internal] ESXi 5.5 ホストが紫色の診断画面を表示して停止する：PF Exception 14 in world 32868:helper11-0 IP 0x418008f10260
ESXi 5.x 主机中出现“域 32868:helper11-0 IP 0x418008f10260 出现 PF 异常 14 (PF Exception 14 in world 32868:helper11-0 IP 0x418008f10260)”PSOD

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