Installing or upgrading VMware Tools version 9.10.0 (ESXi 6.0GA) on a Windows Server 2008 R2/Windows 7 fails with the error: VMware Tools Setup Wizard ended prematurely
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Installing or upgrading VMware Tools version 9.10.0 (ESXi 6.0GA) on a Windows Server 2008 R2/Windows 7 fails with the error: VMware Tools Setup Wizard ended prematurely

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Article ID: 334434

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

Symptoms:
  • Upgrading or installing VMware tools to version 9.10.0 (ESXi 6.0GA) on a Windows Server 2008 R2/Windows 7 fails
  • You see the error:

    VMware Tools Setup Wizard ended prematurely
     
  • In the %TEMP%\vmmsi.log file, you see entries similar to:

    MSI (s) (A0:54) [<time>:517]: Note: 1: 1708
    MSI (s) (A0:54) [<time>:517]: Product: VMware Tools -- Installation failed.
    MSI (s) (A0:54) [<time>:517]:Het product is geïnstalleerd. Productnaam: VMware Tools. Productversie: 9.10.0.2476743. Producttaal: 1033. Fabrikant: VMware, Inc.. Fabrikant: VMware, Inc.. Status van geslaagde/mislukte installatie: 1603.
    MSI (c) (C4:04) [<time>:343]: Windows Installer installed the product. Product Name: VMware Tools. Product Version: 9.10.0.2476743. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1603.
    </time></time></time></time>


Environment

VMware vSphere ESXi 6.0

Cause

This issue occurs because the VMware Tools installer is unable to find the everyone user group on Windows 2008 R2/Windows 7 server.

Resolution

This is a known issue affecting ESXi 6.0.

This issue is resolved in ESXi 6.0 Update 1. For more information, see the ESXI 6.0 Update 1 Release Notes. Download the latest version available at Customer Connect.
 
To work around this issue, temporarily create a everyone user group on the Windows 2008 R2/Windows 7 server.
 
To create a everyone user group on the Windows 2008 R2/Windows 7 server temporarily:
  1. Create a local group named everyone on the Windows 2008 R2/Windows 7 system.
  2. Add the user installing VMware Tools to the everyone group.
  3. Run the installation for VMware Tools again. For more information, see General VMware Tools installation instructions (1014294).
  4. After the VMware Tools installation completes remove the everyone group.
Alternatively, you can also install a previous version of VMware Tools from http://packages.vmware.com/tools/esx/.
 


Additional Information

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How to install VMware Tools
Windows Server 2008 R2/Windows 7 で VMware Tools バージョン 9.10.0 (ESXi 6.0GA) をインストールするか、そのバージョンにアップグレードすると、次のエラーで失敗する：VMware Tools セットアップ ウィザードが途中で終了しました (VMware Tools Setup Wizard ended prematurely)
在 Windows Server 2008 R2/Windows 7 上安装或升级 VMware Tools 版本 9.10.0 (ESXi 6.0GA) 失败并显示错误：VMware Tools 安装向导提前结束 (VMware Tools Setup Wizard ended prematurely)

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