Deployment / Provisioning requests are stuck at 'In Progress' or 'Pending Approval' status
search cancel

Deployment / Provisioning requests are stuck at 'In Progress' or 'Pending Approval' status

book

Article ID: 325893

calendar_today

Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
In the vRealize Automation Requests page, multiple tasks get stuck in In Progress or Pending Approval status for a long time.

Environment

VMware vRealize Automation 7.x

Cause

This issue occurs when a task hangs up or when the backing infrastructure for that task is changed or removed.

Resolution

To resolve this issue, clean up the postgres database for those tasks.
 
  1. Take a backup of the postgres database by running these commands:
    su -m -c "/opt/vmware/vpostgres/current/bin/pg_dump -Fc vcac > /tmp/vcac.sql" - postgres
Note: -Fc switch already provides a compressed file.  No need to bzip.
  1. Connect to the database by running these commands:

    /opt/vmware/vpostgres/current/bin/psql vcac postgres
    \connect vcac;
     
  2. To ensure that the update is accurate, run all these cleanup scripts in a transaction:
    BEGIN;
    UPDATE comp_bprequest
    SET status = 'FAILED'
    WHERE external_request_id::uuid IN
    (SELECT id
    FROM cat_request
    WHERE STATE in ('IN_PROGRESS', 'PROVIDER_COMPLETED','PRE_APPROVED','SUBMITTED','PROVIDER_SEND_ERROR','POST_APPROVED')
    AND (DATE_PART('day', now() - lastupdated) * 24 + DATE_PART('hour', now() - lastupdated) > '8'));

    UPDATE cat_request
    SET state = 'FAILED'
    WHERE id::uuid IN
    (SELECT id
    FROM cat_request
    WHERE STATE in ('IN_PROGRESS', 'PROVIDER_COMPLETED','PRE_APPROVED','SUBMITTED','PROVIDER_SEND_ERROR','POST_APPROVED')
    AND (DATE_PART('day', now() - lastupdated) * 24 + DATE_PART('hour', now() - lastupdated) > '8'));

    UPDATE cat_resource
    SET
    status = 'DELETED'
    WHERE request_id in
    ( select id from cat_request where state in ( 'FAILED' ) AND type = 'CI' AND (DATE_PART('day', now() - lastupdated) * 24 + DATE_PART('hour', now() - lastupdated) > '8'));
  3. Verify that updates are successful by running Select queries:

    SELECT id,
    status
    FROM comp_bprequest
    WHERE external_request_id::uuid IN
    (SELECT id
    FROM cat_request
    WHERE STATE in ('IN_PROGRESS', 'PROVIDER_COMPLETED','PRE_APPROVED','SUBMITTED','PROVIDER_SEND_ERROR','POST_APPROVED')
    AND (DATE_PART('day', now() - lastupdated) * 24 + DATE_PART('hour', now() - lastupdated) > '8'));

    SELECT count(*)
    FROM cat_request
    WHERE STATE in ('IN_PROGRESS', 'PROVIDER_COMPLETED','PRE_APPROVED','SUBMITTED','PROVIDER_SEND_ERROR','POST_APPROVED')
    AND (DATE_PART('day', now() - lastupdated) * 24 + DATE_PART('hour', now() - lastupdated) > '8');

    SELECT count(*) FROM cat_resource WHERE request_id IN (SELECT id FROM cat_request WHERE STATE in ('IN_PROGRESS', 'PROVIDER_COMPLETED','PRE_APPROVED','SUBMITTED','PROVIDER_SEND_ERROR','POST_APPROVED') AND type = 'CI');
     
  4. If count is 0 for all 3 of the select queries, then COMMIT else ROLLBACK;

    COMMIT / ROLLBACK;

Note : These scripts just update the DB on VCAC but it doesn't explicitly delete the resources from the endpoint. In order to delete the VMs provisioned as a part of these stuck requests, see the KB article, Removing a virtual machine from vRealize Automation 7.x using Cloud Client (2144269)



Additional Information

中文简体：在 vRA 中，请求停滞在“正在进行中”或“待审批”状态

Powered by Wolken Software