vSphere Web Client 6.0 displays an internal error after upgrading to vSphere 6.0
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vSphere Web Client 6.0 displays an internal error after upgrading to vSphere 6.0

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Article ID: 343862

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Updated On:

Products

VMware VMware vCenter Server

Issue/Introduction

Symptoms:
After upgrading to vSphere 6.0, you experience these symptoms:
  • The vSphere Web Client 6.0 displays an internal error.
  • When logging in to the vSphere Web Client 6.0, you see the error:
An internal error has occurred - Unable to load resource module from /phonehome/locales/ph-admin-ui-en_US.swf.
An internal error has occurred - Unable to load resource module from /webCLientUI/locales/WebClientUI-en_US.swf
Reloading the client is recommended, so as to clear any problems left by this error


Environment

VMware vCenter Server 6.0.x
VMware vCenter Server Appliance 6.0.x
VMware vCenter Support Assistant 5.5.x

Cause

This issue when installed plug-ins are not supported in the vSphere 6.0 environment. Following are two scenarios:
  • vRealize Operations Manager versions prior to 5.8.5 are not supported in the vSphere 6.0 environment.
  • vCenter Support Assistant 5.5 is not supported in the vSphere 6.0 environment.

    For more information, see the VMware Product Interoperability Matrixes.

    Note: This issue could also occur due to any third party plug-ins installed.

Resolution

To resolve this issue:
  • In vRealize Operations Manager 5.8.5 or versions
Upgrade vRealize Operations Manager to 5.8.5 or later. For more information on the upgrade process, see the Installation and Configuration Guide for Windows and Linux vCenter Operations Manager 5.8.5 Guide.
  • In vCenter Support Assistant
Disable the plug-in through the Client Plug-In manager within the vSphere Web Client or upgrade to a compatible version.
 
Note: Consult third party documentation for compatibility of plug-ins with vSphere 6.0.
 
To disable the plug-in through the Client Plug-In manager within the vSphere Web Client:
  1. Log in to the vSphere Web Client as an vCenter Server Administrative user.
  2. When the error appears, click No.
  3. Navigate to Administration > Client Plug-Ins.
  4. Locate the plug-in causing the issue.

    For example, for vCenter support assistant, select VMware vCenter Support Assistant WebClientPluginPackage.
 
  1. Right-click and click Disable.
  2. Click Yes on the pop-up box for disabling the plug-in.


Additional Information

Cannot remove or disable unwanted plug-ins from vCenter Server and vCenter Server Appliance
vCenter Support Assistant 5.5 またはサード パーティ ソリューションを使用している場合、vSphere 6.0 にアップグレードした後に vSphere Web Client 6.0 は内部エラーを表示する
O vSphere Web Client 6.0 exibe um erro interno após o upgrade para o vSphere 6.0 ao usar o vCenter Support Assistant 5.5 ou soluções de terceiros
vSphere Web Client 6.0 muestra un error interno después de actualizar a vSphere 6.0 al utilizar vCenter Support Assistant 5.5 u otra solución de terceros
使用 vCenter Support Assistant 5.5 或任何第三方解决方案升级至 vSphere 6.0 后 vSphere Web Client 6.0 显示内部错误
vSphere Web Client 6.0 zeigt nach dem Upgrade auf vSphere 6.0 bei Verwendung von vCenter Support Assistant 5.5 oder einer Drittanbieterlösung einen internen Fehler an

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