Reload the default certificate in vRealize/Aria Operations (vROps)
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Reload the default certificate in vRealize/Aria Operations (vROps)

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Article ID: 326393

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

This article provides steps to reload the default web certificate in vRealize/Aria Operations in case issue are experienced any time after a custom certificate is uploaded.

Symptoms:
After a  custom web certificate has been installed from the Admin UI, you may experience one or more of the following issues:
  • You can no longer access the Admin UI or Product UI.
  • One or more nodes reports as Inaccessible in the Admin UI.
  • The /var/log/apache2/error.log reports errors similar to:
[error] Unable to configure RSA server private key
SSL Library Error: 185073780 error:0B080074:x509 certificate routines:X509_check_private_key:key values mismatch


Environment

VMware vRealize Operations 8.x

Resolution



To rollback to the default certificates perform these steps:
  1. Log into the Primary node as root via SSH or Console, press ENTER in the Console to log in.
  2. Run the following commands to reload the default certificate:

vRealize/Aria Operations 8.x

  • unset -f pathappend pathprepend pathremove
  • $VMWARE_PYTHON_BIN /usr/lib/vmware-casa/bin/activate_web_certificate.py DEFAULT
  • $VMWARE_PYTHON_BIN /usr/lib/vmware-vcopssuite/utilities/bin/restartHttpd.py
 
Note: The unset commands are required as a result of the python version differences from 6.x/7.x to 8.x to avoid errors similar to:
bash: error importing function definition for `pathprepend'
bash: pathremove: line 1: syntax error: unexpected end of file
bash: error importing function definition for `pathremove'
bash: pathappend: line 1: syntax error: unexpected end of file the below errors

 

  1. Repeat steps 1 - 2 on all nodes in the vRealize/Aria Operations cluster.


Additional Information

If you are still unable to access the Product UI or Admin UI after performing these steps, please open a
Support Request.
For more information on opening a Support Request see How to file a Support Request in Customer Connect (2006985)  

For more information on creating certificates for vRealize/Aria Operations, see Configure a Certificate For Use With VMware Aria Operations (2046591)


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