Quiescing snapshots in an ESXi host fails with the error: The guest OS has reported an error during quiescing. The error code was: 5 The error message was: Asynchronous operation failed: >VssSyncStart
Article ID: 341648
Updated On:
Products
VMware vSphere ESXi
Issue/Introduction
Symptoms:
- Cannot quiesce snapshots in an ESXi host.
- Quiescing snapshots in an ESXi host fails
- You see errors similar to:
- The guest OS has reported an error during quiescing. The error code was: 5 The error message was: Asynchronous operation failed: >VssSyncStart
- The guest OS has reported an error during quiescing. The error code was: 5 The error message was: 'VssSyncStart' operation failed: The >system cannot find the file specified. (0x80070002)
- The guest OS has reported an error during quiescing. The error code was: 4 The error message was: Quiesce aborted.
Environment
VMware vSphere ESXi 6.5
VMware vSphere ESXi 7.0.0
VMware vSphere ESXi 6.7
VMware vSphere ESXi 5.5
VMware vSphere ESXi 7.0.0
VMware vSphere ESXi 6.7
VMware vSphere ESXi 5.5
Cause
Depending on the error code, there are multiple reasons to receive these message such as timeouts and VSS issues. Below are examples of a few errors.
Error: The guest OS has reported an error during quiescing. The error code was: 4 The error message was: Quiesce aborted.
Reason: Error code is 4 - VMBACKUP_REMOTE_ABORT. The backup was intentionally aborted or when when quiesced snapshot times out.
Error: The guest OS has reported an error during quiescing. The error code was: 5 The error message was: 'VssSyncStart' operation failed: The system cannot find the file specified. (0x80070002)
Error: The guest OS has reported an error during quiescing. The error code was: 5 The error message was: 'VssSyncStart' operation failed: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. (0x80070422)
Reason: Error code: is 5 - VMBACKUP_UNEXPECTED_ERROR.
Both errors above are thrown by Microsoft Service Control Manager needs more investigation with access to in-guest logs at the minimum.
Error: The guest OS has reported an error during quiescing. The error code was: 4 The error message was: Quiesce aborted.
Reason: Error code is 4 - VMBACKUP_REMOTE_ABORT. The backup was intentionally aborted or when when quiesced snapshot times out.
Error: The guest OS has reported an error during quiescing. The error code was: 5 The error message was: 'VssSyncStart' operation failed: The system cannot find the file specified. (0x80070002)
Error: The guest OS has reported an error during quiescing. The error code was: 5 The error message was: 'VssSyncStart' operation failed: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. (0x80070422)
Reason: Error code: is 5 - VMBACKUP_UNEXPECTED_ERROR.
Both errors above are thrown by Microsoft Service Control Manager needs more investigation with access to in-guest logs at the minimum.
Resolution
To work around this issue, disable quiescing or application quiescing. However, when you disable quiescing, the snapshots lose the application or file system consistency. Refer to stop application consistency https://kb.vmware.com/s/article/1028881
Additional Information
For more information, see:
- Cannot create a quiesced snapshot because the snapshot operation exceeded the time limit for holding off I/O in the frozen virtual machine (1018194)
- Troubleshooting Volume Shadow Copy (VSS) quiesce related issues (1007696)
- Unable to take a quiesced VMware snapshot of a virtual machine (1009073)
- Cannot take a quiesced snapshot of Windows 2008 R2 virtual machine (1031298)
Unable to take a quiesced VMware snapshot of a virtual machine
Cannot create a quiesced snapshot because the snapshot operation exceeded the time limit for holding off I/O in the frozen virtual machine
Failed to quiesce snapshot of the Windows 2008 R2 virtual machine
ESXi ホストで仮想マシンの静止スナップショットの取得に失敗し、次のエラーが表示される： The guest OS has reported an error during quiescing. The error code was: 5 The error message was: Asynchronous operation failed: >VssSyncStart
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