Host disconnects from vCenter Server with the error: Got vmacore exception: SSL Exception: Unexpected EOF
search cancel

Host disconnects from vCenter Server with the error: Got vmacore exception: SSL Exception: Unexpected EOF

book

Article ID: 328915

calendar_today

Updated On:

Products

VMware vCenter Server VMware vSphere ESXi

Issue/Introduction


Symptoms:
  • A host or multiple hosts disconnect from vCenter Server frequently at random intervals.
  • Hosts can disconnect once a day and often reconnect automatically.
  • The vpxd.log file (located at C:\Documents and Settings\All Users\Application Data\VMware\VirtualCenter\logs) contains entries similar to:

    YYYY-MM-DDT08:09:02.314Z [00460 warning 'VpxProfiler' opID=HB-host-116@6060-7a641d2-SWI-d411875f] VpxUtil_InvokeWithOpId [TotalTime] took 30919 ms
    YYYY-MM-DDT08:09:08.008Z [02384 error 'Default'] SSLStreamImpl::DoClientHandshake for SSL(TCPClientSocket(this=0000000011138bd0, state=CONNECTED, _connectSocket=TCP(fd=-1), error=(null)) TCPStreamWin32(socket=TCP(fd=3160) local=11.12.13.14:61893, peer=11.182.60.53:443)): SSL_connect failed with Unexpected EOF
    YYYY-MM-DDT08:09:08.008Z [02384 error 'HttpConnectionPool-000000'] [ConnectComplete] Connect failed to <cs p:000000000bf42870, TCP:hostname.com:443>; cnx: (null), error: class Vmacore::Ssl::SSLException(SSL Exception: Unexpected EOF)
    YYYY-MM-DDT08:09:08.008Z [05012 error 'vpxdvpxdVmomi'] [VpxdClientAdapter] Got vmacore exception: SSL Exception: Unexpected EOF
    YYYY-MM-DDT08:09:08.008Z [05012 error 'vpxdvpxdVmomi'] [VpxdClientAdapter] Backtrace:
    backtrace[00] rip 000000018018aa3a

    backtrace[01] rip 0000000180102b18
    backtrace[02] rip 0000000180103f3e
    backtrace[03] rip 000000018008d6db
    backtrace[04] rip 0000000180004e54
    backtrace[05] rip 0000000180122182
    backtrace[06] rip 00000001800600fc
    backtrace[07] rip 000000018005515c
    backtrace[08] rip 000000018011c3f5
    backtrace[09] rip 00000001801aa6a8
    backtrace[10] rip 00000001801aab2d
    backtrace[11] rip 00000001801ac220
    backtrace[12] rip 000000018019c6fa
    backtrace[13] rip 00000000745d2fdf
    backtrace[14] rip 00000000745d3080
    backtrace[15] rip 0000000076d3652d
    backtrace[16] rip 0000000076e6c521

    YYYY-MM-DDT08:09:08.023Z [09960 info 'vpxdvpxdVmomi' opID=HB-host-116@6061-f6127898] [ClientAdapterBase::InvokeOnSoap] Invoke done (hostname.com, vmodl.query.PropertyCollector.Filter.destroy)
    YYYY-MM-DDT08:09:08.023Z [09960 warning 'VpxProfiler' opID=HB-host-116@6061-f6127898] [VpxdHostSync] GetChanges host:hostname.com (11.12.13.15) [GetChangesTime] took 27814 ms
    YYYY-MM-DDT08:09:08.023Z [09960 warning 'VpxProfiler' opID=HB-host-116@6061-f6127898] [VpxdHostSync] DoHostSync:000000000ACD0790 [DoHostSyncTime] took 27814 ms
    YYYY-MM-DDT08:09:08.023Z [09960 warning 'vpxdvpxdInvtHostCnx' opID=HB-host-116@6061-f6127898] [VpxdInvtHostSyncHostLRO] DoHostSync failed for host host-116
    YYYY-MM-DDT08:09:08.023Z [09960 warning 'vpxdvpxdInvtHostCnx' opID=HB-host-116@6061-f6127898] [VpxdInvtHostSyncHostLRO] Host sync failed to host-116
    YYYY-MM-DDT08:09:08.023Z [09960 error 'vpxdvpxdInvtHostCnx' opID=HB-host-116@6061-f6127898] [VpxdInvtHostSyncHostLRO] FixNotRespondingHost failed for host host-116, marking host as notResponding
    YYYY-MM-DDT08:09:08.023Z [09960 warning 'VpxProfiler' opID=HB-host-116@6061-f6127898] InvtHostSyncLRO::StartWork [HostSyncTime] took 27814 ms


Environment

VMware vCenter Server 4.1.x
VMware vSphere ESXi 5.0
VMware vSphere ESXi 5.1
VMware ESXi 4.1.x Installable
VMware vCenter Server 5.1.x
VMware vCenter Server 5.0.x
VMware ESX 4.1.x
VMware ESXi 4.1.x Embedded

Cause

This issue can occur because of a timeout on the host during an SSL Certificate handshake process.

Resolution

To resolve this issue, perform one of these options: Alternatively you can apply one of these solutions directly on the Windows vCenter Server:
  • For vCenter Server on Windows 2008:
    1. Click Start > Run, type gpedit.msc, and click OK.
    2. In the left pane,Click Computer Configuration under Local Computer Policy.
    3. In the right pane, double-click these folders, Administrative Templates > System > Internet Communication Management > Internet Communication Settings.
    4. Right-click Turn off Automatic Root Certificates Update and click Edit.
    5. Select Enabled and click OK.

  • For vCenter Server on Windows 2003:
    Turn off the Automatic Root Certificates Update on Windows Server by deselecting Update Root Certificates in Add or Remove Programs. For more information, see the Resolution section of Hosts randomly disconnect from vCenter server after being reconnected (2020620).


Additional Information

For information on how to turn off the Automatic Root Certificates Update on Windows Server 2008, see the Microsoft article, Automatic Root Certificates Update Configuration.

Note: The preceding link was correct as of December 17, 2013. If you find the link is broken, provide feedback and a VMware employee will update the link. Alarms about the host connection state changing from green to red frequently occur
Hosts randomly disconnect from vCenter server after being reconnected
ホストと vCenter Server の接続が、次のエラーで切断される：Got vmacore exception: SSL Exception: Unexpected EOF
主机与 vCenter Server 断开连接并出现错误：出现 vmacore 异常: SSL 异常: 意外 EOF (Got vmacore exception: SSL Exception: Unexpected EOF)

Powered by Wolken Software