Warnings in the Hardware Status tab of an ESXi host fail to clear
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Warnings in the Hardware Status tab of an ESXi host fail to clear

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Article ID: 344267

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

To resolve the issue of warnings not clearing in the Hardware Status tab, you must reset the event log.


Symptoms:
  • Hardware Status tab of an ESXi host reports warnings that do not clear even after the hardware issue is resolved.
  • You see the alert:

    Status on the battery, storage and system logs
    The battery on array status Unknown


Environment

VMware vSphere ESXi 7.x
VMware vSphere ESXi 7.0.0
VMware vSphere ESXi 5.1
VMware vSphere ESXi 6.7
VMware vSphere ESXi 6.0
VMware vSphere ESXi 6.5
VMware vSphere ESXi 5.5
VMware vSphere ESXi 5.0

Cause

This issue occurs because the Hardware Status tab of the ESXi host displays information based on what is reported in the BIOS log of the hardware.
 
Note: Resetting the sensors or clearing the System event log may not clear the hardware status warning in vSphere.

Resolution

Important: Before proceeding, ensure to confirm with the hardware vendor that this is not a hardware issue.

To resolve this issue, reset the event log:
  1. Clear the BIOS Hardware Logs (IML for HP Servers and DRAC Hardware Logs for Dell Servers).
  2. Select the ESXi host that reports the memory warning.
  3. Click the Hardware Status tab in the vSphere Client.
  4. Select the System event log view from the list.
  5. Select Reset event log and click Update.
  6. Click Reset sensors.
  7. Restart the host.
  8. After restarting the host, select the ESXi host and click the Hardware Status tab.
  9. Click Update in the Alerts and Warnings view under the triggered warning.

If the warning persists:

  1. Connect to the host using an SSH session.
  2. Run this command in the command prompt:

    /etc/init.d/sfcbd-watchdog restart
     
  3. From the vSphere Client, select the ESXi host and click the Hardware Status tab.
  4. Click Update in the Alerts and Warnings view under the triggered warning.

Note:



Additional Information

VMware Skyline Health Diagnostics for vSphere - FAQ
"Host IPMI system event log status" alarm in vCenter Server
Using ESXi Shell in ESXi 5.x and 6.x
How to clear warnings and errors in the Hardware Status tab
ESXi ホストの [ハードウェア ステータス] タブの警告をクリアできない
ESXi 主机的“硬件状态”选项卡中的警告无法清除