Cannot change the password of administrator@vsphere.local from the vSphere Web Client dropdown menu
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Cannot change the password of [email protected] from the vSphere Web Client dropdown menu

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Article ID: 315397

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Updated On:

Products

VMware vCenter Server VMware vSphere ESXi

Issue/Introduction

Symptoms:
  • The Change Password option is greyed out in the dropdown menu when you log in as [email protected].
  • You cannot change the password as an Administrator.
  • A standard user logging in to the vCenter Single Sign-On (SSO) server from the vSphere Web Client can perform a password change from the dropdown menu.


Environment

VMware vCenter Server 5.5.x
VMware vSphere Web Client 5.5.x

Resolution

To resolve this issue, you must change the password for the Administrator.

To change the password for the Administrator:
  1. Log into the vSphere Web Client with an SSO administrator user
  2. Click Administration.
  3. Click Users and Groups under Single Sign-On.
  4. Right-click Administrator under the Users tab.
  5. Click Edit User.
  6. Change the password for the Administrator.

    Note: If the Edit User dialog box for the [email protected] is greyed out, see Cannot change the [email protected] password after upgrading from vCenter Server 5.1 to 5.5 (2061122).


Additional Information

To know more check the below articles: 
SSO administrator is locked or expired -  Reset the vCenter SSO Administrator Password
vSphere 5.5 Single Sign-On [email protected] password issues 
Cannot change the [email protected] password after upgrading from vCenter Server 5.1 to 5.5
Resetting the vCenter SSO Administrator Password - SSO administrator is locked or expired  ​​​​​​​​​​​

Read the article in different language here:
vSphere Web Client ドロップダウン メニューから [email protected] のパスワードを変更できない

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