"The VMRC Console has Disconnected. Trying to reconnect" error while Connecting to a virtual machine console
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"The VMRC Console has Disconnected. Trying to reconnect" error while Connecting to a virtual machine console

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Article ID: 313017

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Updated On:

Products

VMware

Issue/Introduction

Symptoms:
  • Attempting to connect to a virtual machine console fails.
  • The VMRC session opens with the vSphere Web Client, but not with the vSphere Client.
  • You see the error :

    Error: The VMRC Console has Disconnected.. Attempting to reconnect


Cause

This issue occurs due to an Application Control software such as antivirus software that blocks certain applications or functions of installed software on client/server systems.

Note: Access to Web GUI of the security server or hosted portal is important to disable certain settings depending on antivirus architecture.

Resolution

To resolve the error "The VMRC Console has Disconnected. Trying to reconnect", use one of these options:
  • Disable application control for virtual applications through the antivirus software.
    • The exact means and methods to disable are specific to the antivirus software. Please consult your antivirus vendor for assistance if needed.
  • Uninstall and reinstall the vSphere Client. When doing this, please ensure any older versions of the client are uninstalled. In some cases, use of a registry cleaner may even be necessary.
  • Stop the vmware-vmrc.exe*32 service from Windows Task Manager and log in again.

If this issue persists, file a Support Request with VMware Support and note this KB article ID (2050470) in the problem description. For more information, see Filing a Support Request in Customer Connect (2006985).


Additional Information

仮想マシン コンソールへの接続が次のエラーで失敗する：VMRC コンソールが切断されました。再接続を試みています
连接到虚拟机控制台失败并显示错误：VMRC 控制台的连接已断开。正在尝试重新连接
Al intentar conectarse a una consola de máquina virtual, la operación es incorrecta y aparece el error: Se desconectó la consola VMRC. Intentando volver a conectarse.
Falha ao conectar um console de máquina virtual com o erro: O console VMRC foi desconectado. Tentando reconectar.

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