vCenter Server Managed Object Browser (MOB) reports a 503 Service Unavailable error
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vCenter Server Managed Object Browser (MOB) reports a 503 Service Unavailable error

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Article ID: 305836

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:
  • Cannot access the vCenter Server Managed Object Browser (MOB) at https://vCenterFQDN/mob/
  • The browser reports the error:

    503 Service Unavailable

Note: The VMware VirtualCenter Server service and other related services are up and running.
  • Replacing the SSL certificates of the vCenter Server using the SSL Automation Tool 1.0.x or 5.5.x fails with the error:
[Tue 01/28/2014 - 11:07:13.83]: Validating the input parameters...
STATE : 4 RUNNING
HTTPError: Unable to open or read page.
HTTP Error 503: Service Unavailable
[Tue 01/28/2014 - 11:07:14.77]: "Cannot log in to vCenter."
[Tue 01/28/2014 - 11:07:14.78]: The vCenter certificate update failed.


            Environment

            VMware vCenter Server 5.1.x

            Cause

            The issue occurs if the <enableDebugBrowse> parameter in the vpxd.cfg config file is set to false.

            For example:
            <vpxd>
            ...
            ...
            <enableDebugBrowse>false</enableDebugBrowse>
            ...
            ...
            </vpxd>


            Note: This is described in the VMware Security Hardening Guide as a means to disable access to the MOB.

            Resolution

            To resolve this issue:

            1. In vCenter Server, open the vpxd.cfg config file using a text editor.

              Note: By default, the vpxd.cfg file is located at %ALLUSERSPROFILE%\Application Data\VMware\VMware VirtualCenter. In Windows Server 2008, the vpxd.cfg file is, by default, located at C:\ProgramData\VMware\VMware VirtualCenter.

            2. Locate the <enableDebugBrowse> entry within the file.
            3. Either remove the entry or change the value from false to true.

              For example:

              <vpxd>
              ...
              ...
              <enableDebugBrowse>false</enableDebugBrowse>
              ...
              ...
              </vpxd>


            4. Restart the vCenter Server services for the changes to take effect. For more information, see Stopping, starting, or restarting vCenter services (1003895).


            Additional Information

            How to stop, start, or restart vCenter Server services
            vCenter Server 管理対象オブジェクト ブラウザ (MOB) が「503 サービスを使用できません」エラーを報告する