vRealize Operations Manager is unable to connect to vCenter Server and does not collect data
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vRealize Operations Manager is unable to connect to vCenter Server and does not collect data

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Article ID: 340544

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
  • vRealize Operations Manager (formerly known as vCenter Operations Manager) fails to collect data
  • You are unable to connect vRealize Operations Manager to vCenter Server
  • In the vRealize Operations Manager web.log file located at /data/vcops/logs, you see entries similar to:
2012-06-27 15:30:21,041 ERROR [EnvironmentInfoReloadThread] com.integrien.alive.vm.manager.ConnectionManagerImpl.getVcInternalThrow - Could not connect to VC due to error: Cannot complete login due to an incorrect user name or password.
2012-06-27 15:30:21,041 ERROR [EnvironmentInfoReloadThread] com.integrien.alive.vm.manager.ConnectionManagerImpl.getAdminVcConn - Skipping VC https://server/sdk because a connection could not be made. com.integrien.alive.common.exception.VcException: Cannot complete login due to an incorrect user name or password.


Cause

This issue occurs if authentication is not working correctly or if an incorrect username/password has been entered.

Resolution

To resolve this issue, ensure that:
  • You are able to authenticate the account to your vCenter Server
  • The credentials are updated in the vRealize Operations Manager Admin portal.


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