Registering or deploying a virtual machine template fails
search cancel

Registering or deploying a virtual machine template fails

book

Article ID: 303134

calendar_today

Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:
  • Cannot register or deploy a virtual machine template.
  • Registering/deploying a virtual machine template fails.
  • vCenter Server reports the error:

    A general system occurred: the system returned an error. communication with the virtual machine might have been interrupted

    or

    The object or item referred to could not be found . DVS 0c 0c 29 50 36 ef c0 af-64 b8 38 91 c0 eb c0 35 cannot be found
     
  • In the hostd.log file, you see entries similar to:

    [2012-01-29 13:24:32.786 F5B25B90 verbose 'vm:/vmfs/volumes/ab38ad1f-ca35e4b1/Template_Win2K3R2_x86_Std/Template_Win2K3R2_x86_Std.vmtx' opID=8CA26FD8-00065E55-e9] Unregistering callback...
    [2012-01-29 13:24:32.786 F5B25B90 verbose 'vm:/vmfs/volumes/ab38ad1f-ca35e4b1/Template_Win2K3R2_x86_Std/Template_Win2K3R2_x86_Std.vmtx' opID=8CA26FD8-00065E55-e9] ...done
    [2012-01-29 13:24:32.786 F57C4B90 info 'NetworkProvider'] GetDvsById: dvs 20 f4 0d 50 5a 6a f6 cd-58 6f 33 25 c9 89 59 4a not found
    [2012-01-29 13:24:32.786 F57C4B90 warning 'NetworkProvider'] Error getting dvs 20 f4 0d 50 5a 6a f6 cd-58 6f 33 25 c9 89 59 4a : vim.fault.NotFound
    [2012-01-29 13:24:32.787 F57C4B90 info 'ha-eventmgr'] Event 115 : The dvPort 8764 was disconnected in the virtual Distributed Switch in ha-datacenter.
    [2012-01-29 13:24:32.787 F57C4B90 verbose 'Statssvc'] EntityRemovedListener: Deleting stats for entity 464
    [2012-01-29 13:24:32.797 F5B25B90 info 'ha-eventmgr' opID=8CA26FD8-00065E55-e9] Event 116 : Removed Template_Win2K3R2_x86_Std on <FQDN> from ha-datacenter
    [2012-01-29 13:24:32.798 F5B25B90 info 'vm:/vmfs/volumes/ab38ad1f-ca35e4b1/Template_Win2K3R2_x86_Std/Template_Win2K3R2_x86_Std.vmtx' opID=8CA26FD8-00065E55-e9] State Transition (VM_STATE_UNREGISTERING -> VM_STATE_GONE)


Cause

This issue occurs when the virtual machine is attached to a virtual Distributed Switch (vDS) port group and is deployed to a cluster that is not part of that vDS.

Resolution

To resolve this issue, try one of these options:
 
  • Change the virtual machine template NIC from Virtual Distributed Switch (vDS) network to Standard Switch networking:

  1. Register the virtual machine template to a cluster with working vDS.

    1. Right-click the Datastore where the virtual machine template resides and click Browse Datastore.
    2. Right-click the virtual machine template name (.vmtx) and click Add to Inventory.
       
  2. Right-click the virtual machine template and click Convert to Virtual Machine.
  3. Right-click the virtual machine and click Edit Settings.
  4. Click the network adapter and change the Network Connection to a Standard vSwitch label.
  5. Click OK.
  6. Right-click the virtual machine and click Template > Convert to Template.
  • Remove NIC from the virtual machine template:

  1. Register the virtual machine template to a cluster with working vDS.

    1. Right-click the Datastore where the virtual machine template resides and click Browse Datastore.
    2. Right-click the virtual machine template name (.vmtx) and click Add to Inventory.
       
  2. Right-click the virtual machine template and click Convert to Virtual Machine.
  3. Right-click the virtual machine and click Edit Settings.
  4. Click the network adapter and click Remove.
  5. Click OK.
  6. Right-click the virtual machine and click Template > Convert to Template.


Powered by Wolken Software