Collecting diagnostic information for VMware Cloud Director
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Article ID: 320409
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Updated On:
Products
VMware Cloud Director
Issue/Introduction
VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
This article provides procedures for obtaining diagnostic information for VMware Cloud Director.
Resolution
The vmware-vcd-support script collects host log information as well as Cloud Director logs:
For Cloud Director, run /opt/vmware/vcloud-director/bin/vmware-vcd-support
Note: For multiple cells and packages, use this command and syntax to collect all the log bundles. The command will place the bundle in the transfer directory and report the exact location: Running a Multi-Cell Log Collection will not collect the Java Thread Dump, if required, run a Single Log Collection from the required Cells.
For Linux based instances of Cloud Director, speak to your Database Administrator
If there is an error reported when running a Multi-Cell Log Collection please generate a log bundle for all Cells individually by running the Single Log Collection from each Cell in turn:
When you run the vmware-vcd-support script, it creates a file in the folder where the script was executed from. For example: vmware-vcd-support-2019-07-11.25214.tgz
Log Types
Type
Purpose
Location
Cloud
Cloud Director Service Logs
/opt/vmware/vcloud-director/logs/
Appliance
Cloud Director Appliance Logs
/opt/vmware/var/log/
Database
Cloud Director Database Logs
/opt/vmware/vpostgres/current/pgdata/log/
VAMI
Cloud Director Appliance VAMI and Upgrade Logs
/opt/vmware/var/log/vami/
Key Logs
Name
Type
Purpose
vcloud-container-debug.log
Cloud
Main log for Cloud Director. Also has an info.log equivalent when is less verbose
cell-runtime.log
Cloud
Monitors all inter-cell communications
<date>.request.log
Cloud
Logs all inbound API Calls to a Cell
networking.log, networking-wire.log
Cloud
Contains all Cloud to/from NSX communication
cloud-health-<date><time>.log
Cloud
Contains a Health overview of the environment from a Cell perspective
postgresl-<date>.log
Database
Logging used by the vpostgres service
Firstboot.log
Appliance
Initial boot log for a deployment
configure-vcd.log
Appliance
Covers post deployment setup such as Repmgr configuration
vami-ovf.log
VAMI
Logs the configuration input used when deploying an appliance OVF
Notes:
The logs for VMware Cloud Director are located in /opt/vmware/vcloud-director/logs.
Support bundles can vary in size, ensure that at least 10GB space is available for single/multi cell log collection.