Detecting a virus in your operating system when using VMware Products
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Detecting a virus in your operating system when using VMware Products

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Article ID: 328850

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Updated On:

Products

VMware VMware Desktop Hypervisor VMware vCenter Server VMware vSphere ESXi

Issue/Introduction

This article guides you through the process of determining if problems encountered on a virtual machine's guest operating system, or on a host computer where a VMware product is installed, are related to a virus infection.


Symptoms:
A guest or host operating system:
  • Stops responding
  • Keeps rebooting for no apparent reason
  • Has performance problems
  • Is slow
  • Has an application that is not working properly
  • Has applications that keep closing
  • Has network problems
  • Experiences excessive disk access for no apparent reason


Resolution

If an operating system behaves unexpectedly, it may be because of a virus. VMware recommends to perform a virus scan to confirm a virus infection as the cause of this behaviour.
VMware does not provide a virus scanner. You must obtain a virus scanner from the operating system vendor or through a third party application. Examples of third party utilities include:
Note: VMware does not endorse or recommends any particular third party utility, nor is the preceding list meant to be exhaustive.
THE CONTENT OF THIS ARTICLE IS PROVIDED "AS-IS," AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VMWARE DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, REGARDING THIS CONTENT, INCLUDING THEIR FITNESS FOR A PARTICULAR PURPOSE, THEIR MERCHANTABILITY, OR THEIR NONINFRINGEMENT. VMWARE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS CONTENT, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF VMWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


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