Please validate that each troubleshooting step below is true for your environment. Each step will provide instructions or a link to a document, in order to eliminate possible causes and take corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Do not skip a step.
Note: If your problem still exists after trying the steps in this article:
For related troubleshooting information, see General VMware Tools installation instructions (1014294).
Note: If the VMware Tools installation fails, verify if running a custom installation, rather than a typical or complete installation, addresses the issue. Also, disable the ThinPrint component.
In addition, see these articles for further assistance troubleshooting specific issues with VMware Tools: