An ESXi host experiences a Purple Diagnostic Screen during certain storage vMotion operations
Article ID: 339982
Updated On:
Products
VMware vSphere ESXi
Issue/Introduction
Symptoms:
During certain storage vMotion operations, you experience these symptoms:
During certain storage vMotion operations, you experience these symptoms:
- An ESXi host fails with a Purple Diagnostic Screen (PSOD).
- The backtrace contains entries similar to:
PF Exception 14 in world 0000000:vmotionStrea IP 0x000000000000 addr 0x0
Environment
VMware vSphere ESXi 6.5
VMware vSphere ESXi 6.7
VMware vSphere ESXi 6.0
VMware vSphere ESXi 6.7
VMware vSphere ESXi 6.0
Cause
This issue occurs when there is an MTU misconfiguration (virtual switch MTU is lower than the configured VMkernel port MTU), it causes a vMotion failure. When this is immediately followed by a hot-add or storage vMotion operation, it causes a PSOD.
Resolution
This is a known issue affecting VMware ESXi 6.0.x, 6.5.x and 6.7.x.
Workaround:
To work around this issue, change the MTU settings for all port groups and ports on a vDS. For more information, see Enabling Jumbo Frames on virtual distributed switches (1038827).
- This issue is resolved in ESXi 6.0 Patch 8, available at Download Patches . For more information, see the VMware ESXi 6.0, Patch Release ESXi600-201909001
- This issue is resolved in ESXi 6.5 Update 3, available at Customer Connect . For more information, see the VMware ESXi 6.5 Update 3 Release Notes
- This issue is resolved in ESXi 6.7 Update 3, available at Customer Connect . For more information, see the VMware ESXi 6.7 Update 3 Release Notes
Workaround:
To work around this issue, change the MTU settings for all port groups and ports on a vDS. For more information, see Enabling Jumbo Frames on virtual distributed switches (1038827).
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