"VMware Syslog Collector failed with error code '3010'" error when upgrading vCenter Server
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"VMware Syslog Collector failed with error code '3010'" error when upgrading vCenter Server

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Article ID: 321332

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:
  • Windows vCenter Server 6.x upgrade fails with the error:
"Installation of component Syslog Collector failed with error code '3010'. Check the logs for more details"
  • In pkgmgr-comp-msi.log, you see entries similar to:
MSI (s) (3C:D4) [19:27:38:452]: Verifying accessibility of file: messages.dll
MSI (s) (3C:D4) [19:27:38:452]: Note: 1: 2318 2:  
MSI (s) (3C:D4) [19:27:38:452]: Note: 1: 2318 2:  
Info 1603.The file C:\Program Files\VMware\vCenter Server\vmsyslogcollector\bin\messages.dll is being held in use.  Close that application and retry.
 

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

VMware vCenter Server 6.7.x
VMware vCenter Server 6.0.x
VMware vCenter Server 6.5.x

Cause

This issue is caused by a process holding a lock on a required dll file.

Resolution

To resolve this issue follow the steps below:

  • Disable any running antivirus and backup software
  • Then retry the vCenter Server upgrade

If the issue persists, follow these steps:

  1. Download and install the Microsoft Process Explorer and check if the dll files referenced in the pkgmgr-comp-msi.log are locked.
  2. Stop the service or halt the process that is holding the lock on the dll file(s).​
  3. Open C:\Program Files\VMware\vCenter Server\vmsyslogcollector\bin in File Explorer.
  4. Create a copy of any locked dll file(s) and rename them to end with ".old".
  5. Retry the upgrade.


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