vRealize Operations Manager initial deploy fails if the Virtual Machine Port Group contains non-ASCII characters
Article ID: 343683
Updated On:
Products
VMware Aria Suite
Issue/Introduction
Symptoms:
- After deploying vRealize Operations Manager appliance, you are unable to access to the admin UI.
- In /storage/log/var/log/firstboot/vsutilitiesFirstBoot.py_XXXX_stdout.log, you can see entries similar to:
An unhandled exception occurred, exiting with exit code: 1,
Type: "<class 'UnicodeDecodeError'>"
Value: "'ascii' codec can't decode byte 0xe5 in position 1620: ordinal not in range(128)"
Traceback: "Traceback (most recent call last):
File "/usr/lib/vmware-vcopssuite/firstboot/vsutilitiesFirstBoot.py", line 1767, in <module>
main()
File "/usr/lib/vmware-vcopssuite/firstboot/vsutilitiesFirstBoot.py", line 1730, in main
apacheConfigurator(storage, adminUser, adminGroup)
File "/usr/lib/vmware-vcopssuite/firstboot/vsutilitiesFirstBoot.py", line 783, in apacheConfigurator
apache_listen_configurator.configureApacheListen()
File "/usr/lib/vmware-vcopssuite/utilities/bin/apache_listen_configurator.py", line 79, in configureApacheListen
ip = vc_ops_utilities.get_local_ip(False)
File "/usr/lib/vmware-vcopssuite/utilities/lib/vc_ops_utilities.py", line 339, in get_local_ip
force_ipv6 = get_force_ipv6_from_ovf_xml() or get_prefer_ipv6_from_suite_properties()
File "/usr/lib/vmware-vcopssuite/utilities/lib/vc_ops_utilities.py", line 203, in get_force_ipv6_from_ovf_xml
return 'True' == __read_match_from_ovf_env_xml(use_ipv6_pattern, group_name)
File "/usr/lib/vmware-vcopssuite/utilities/lib/vc_ops_utilities.py", line 165, in __read_match_from_ovf_env_xml
for line in ovf_environment_file:
File "/usr/lib/vmware-python-3/lib64/python3.5/encodings/ascii.py", line 26, in decode
return codecs.ascii_decode(input, self.errors)[0]
UnicodeDecodeError: 'ascii' codec can't decode byte 0xe5 in position 1620: ordinal not in range(128)
Type: "<class 'UnicodeDecodeError'>"
Value: "'ascii' codec can't decode byte 0xe5 in position 1620: ordinal not in range(128)"
Traceback: "Traceback (most recent call last):
File "/usr/lib/vmware-vcopssuite/firstboot/vsutilitiesFirstBoot.py", line 1767, in <module>
main()
File "/usr/lib/vmware-vcopssuite/firstboot/vsutilitiesFirstBoot.py", line 1730, in main
apacheConfigurator(storage, adminUser, adminGroup)
File "/usr/lib/vmware-vcopssuite/firstboot/vsutilitiesFirstBoot.py", line 783, in apacheConfigurator
apache_listen_configurator.configureApacheListen()
File "/usr/lib/vmware-vcopssuite/utilities/bin/apache_listen_configurator.py", line 79, in configureApacheListen
ip = vc_ops_utilities.get_local_ip(False)
File "/usr/lib/vmware-vcopssuite/utilities/lib/vc_ops_utilities.py", line 339, in get_local_ip
force_ipv6 = get_force_ipv6_from_ovf_xml() or get_prefer_ipv6_from_suite_properties()
File "/usr/lib/vmware-vcopssuite/utilities/lib/vc_ops_utilities.py", line 203, in get_force_ipv6_from_ovf_xml
return 'True' == __read_match_from_ovf_env_xml(use_ipv6_pattern, group_name)
File "/usr/lib/vmware-vcopssuite/utilities/lib/vc_ops_utilities.py", line 165, in __read_match_from_ovf_env_xml
for line in ovf_environment_file:
File "/usr/lib/vmware-python-3/lib64/python3.5/encodings/ascii.py", line 26, in decode
return codecs.ascii_decode(input, self.errors)[0]
UnicodeDecodeError: 'ascii' codec can't decode byte 0xe5 in position 1620: ordinal not in range(128)
Environment
VMware vRealize Operations Manager 6.6.x
VMware vRealize Operations Manager 7.0.x
VMware vRealize Operations Manager 6.7.x
VMware vRealize Operations Manager 7.0.x
VMware vRealize Operations Manager 6.7.x
Cause
This situation happens if vRealize Operations Manager appliance is deployed with Virtual Machine Port Group name containing non-ASCII characters.
If there are non-ASCII characters such as double-byte languages in /opt/vmware/etc/vami/ovfEnv.xml, initial deploy is failed.
If there are non-ASCII characters such as double-byte languages in /opt/vmware/etc/vami/ovfEnv.xml, initial deploy is failed.
Resolution
This is a known issue affecting vRealize Operations Manager.
This issue will be addressed in a future release of vRealize Operations Manager.
Workaround:
To workaround the issue, deploy vRealize Operations Manager with only ASCII characters in the Virtual Machine Port Group name.
Non-ASCII Virtual Machine Port Groups can be selected after initial deployment.
This issue will be addressed in a future release of vRealize Operations Manager.
Workaround:
To workaround the issue, deploy vRealize Operations Manager with only ASCII characters in the Virtual Machine Port Group name.
Non-ASCII Virtual Machine Port Groups can be selected after initial deployment.
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