Symptoms:
- Unable to apply updates to the VCSA.
- Upgrading from the VAMI interface fails at 70%.
- You see entries similar to:
Process Details:
11:21:03 AM: Upgrade Failed
11:21:03 AM: [Completed] Start VMware services
11:19:23 AM: [Started] Start VMware services
11:16:54 AM: [Started] Update Packages
11:16:54 AM: [Completed] Pre install scripts
11:16:09 AM: [Started] Pre install scripts
11:16:09 AM: [Completed] Test Package update
11:16:02 AM: [Started] Test Package update
11:16:02 AM: [Completed] Stage Packages
11:15:34 AM: [Started] Stage Packages
11:15:34 AM: [Completed] Processing staged packages
11:15:34 AM: [Started] Processing staged packages
11:15:34 AM: [Completed] Staging Patch from Repository
11:15:34 AM: [Completed] Validate Update Packages
11:15:34 AM: [Started] Validate Update Packages
11:15:33 AM: [Started] Staging Patch from Repository
- In the /var/log/vmware/applmgmt/software-packages.log file, you see entries similar to:
WARNING: no dependencies for kernel module 'vmw_pvscsi' found.
23807 blocks
..dead
upgrade failed. The instance's version, '7.0.55.A.RELEASE', is not available in this installation. Please re-run the upgrade and specify a version from the following: [7.0.70.A.RELEASE, 8.0.36.A.RELEASE]
2018-01-11T23:52:10.011 [32280]DEBUG:vmware.vherd.base.software_update:Failed to update package
out=
error=
rc=83
2018-01-11T23:52:10.011 [32280]ERROR:vmware.vherd.base.software_update:Package upgrade failed