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Article ID: 343352
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Updated On:
Environment
VMware NSX for vSphere 6.4.x
VMware NSX for vSphere 6.2.x
VMware NSX for vSphere 6.3.x
VMware NSX for vSphere 6.0.x
VMware NSX for vSphere 6.1.x
Cause
This issue occurs when the Guest Introspection VM is unable to communicate with the NSX Manager on TCP port 5671 (Heartbeat).
Resolution
To resolve the issue, open connectivity between the NSX Manager and GI virtual machines. For more information, see: